Senior Administrator
- NHS
- Part Time
- Canterbury
- 13.75 an hour
Job Description
Job summary
The Senior Administrator role is primarily responsible for supporting the Operations Manager and the CIH team in the collaborative delivery of services and support, based mostly in the office at our premises in Ethelbert Road, alongside providing administrative support for compliance and assurance systems.
Main duties of the job
The role includes:
- supporting collaborative working across Canterbury
- helping to establish and maintain effective compliance and assurance systems and processes
- supporting with communications and the maintenance of TeamNet pages
- working inline with the strategic vision for CIH
- supporting the delivery and ensure regular data collation and reporting for CIH contracts
- ensuring the annexe office is staffed during opening hours
- scheduling, co-ordinating and servicing events and meetings
About us
Canterbury Integrated Healthcare supports the 7 Canterbury practices and their PCNs covering a patient population of around 100,000 and we have worked together for many years.The local care vision in East Kent is for localities to develop a model of care that enables people to live as independently as possible by delivering high quality, person centred care that integrates hospital, social care, community and voluntary services around primary care networks of GP practices. The vision for Canterbury is for the two PCNs to work together to achieve excellent patient care through integrated pathways accessed close to home via local GP practices.
Job responsibilities
It is important to note that responsibilities will be varied and dependent upon CIH needs and this is not designed to be an exhaustive list. The following are the core responsibilities of the role:
General Admin Support
Provide high quality administrative support to the CIH team as required
Support for CIH meetings to include coordination and circulation of agenda, taking notes, maintaining action logs as required.
Collate data and produce reports as and when required.
Manage the generic email inbox and co-ordinate communication with the CIH team as appropriate.
Support with rota planning and cover arrangements.
Support with Education and Training Admin from time to time
Liaise with the Canterbury Care Home and MDT Clinical Leads as required
Ensure there is support for the Integrated Case Management Scheme and MDT meetings
Liaise with practices to ensure good understanding of service requirements, update process and administrative changes as necessary.
Act as a point of contact for practices and CIH staff as necessary.
Support with TeamNet and communications
To keep up-to-date with the Policies and Procedures
Other administrative duties commensurate with the role.
Support Service Delivery
Undertake any administrative tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner
Understand the requirements and support the delivery of commissioned services and contracts
Liaise with practices and contractors as needed
Support in the collection of data and information to aid compliance and performance activities
Compliance and Assurance administrative support
Help with Health and Safety activities such as regular checks and risk assessments and ensuring paperwork and reporting maintained and accessible.
Support record keeping and activities related to CQC assurance reporting
Help maintain accurate asset registers
Support Information Governance systems and reporting
Person Specification
Personal Qualities
Essential
- Flexible approach to the evolving nature of the role
- Able to show good initiative and judgement
- Good communicator, verbal and written
- Enthusiastic and motivated
- Ability to work collaboratively in a team
- High levels of integrity and confidentiality
- Take pride in providing a good service
- Ability to use own initiative
- Ability to work under pressure
Desirable
- Drive to provide excellent administrative services
Qualifications
Essential
- Good standard of education with good literacy and numeracy skills
Experience
Essential
- Track record of administrative experience, ideally in primary care
- Good interpersonal and communications skills
- Highly organised and excellent attention to detail
- Time management and ability to prioritise workload
- Knowledge of EMIS Web Clinical System
- Good knowledge of Microsoft Office software
- Ability to work autonomously
- Ability to follow policy and procedures
Desirable
- Proficient in EMIS Web Searches and Templates
- Experience of data analysis and producing high standard reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Canterbury Integrated Healthcare
Address
The Annexe (Next door to Canterbury Medical Practice)
Ethelbert Road
Canterbury
Kent
CT13NR
