Senior Administrator
Job Description
Job summary
Child and Family Health Devon
Child and Family Health Devon (CFHD) have an exciting opportunity for a Senior Administrator to join our friendly Single Point of Access (SPA) Team at Capital Court, EXETER.
Our Senior Administrator will have a key role in call handling and mailbox management as well as referral management within our clinical system and providing general administrative and organisational support for the wider business support function.
Part time - 30 hours per week Monday/Wednesday/Thursday/Friday 09:00-17:00 (4 days)
Main duties of the job
Main duties include:
- Providing excellent customer service by responding to incoming telephone and email queries in a timely and accurate way
- Use of electronic systems
- Preparation of electronic and paper files
- Assisting with reporting and compilation of data
- Processing incoming referrals to specific teams
- Producing outcome and appointment letters
- Booking of clinical appointments
- General administrative tasks
About us
Successful applicants will be employed by Torbay and South Devon Foundation Trust
Children and Family Health Devon (CFHD) comprises an Alliance of NHS organisations working together to improve health outcomes for children and young people in Devon, including;
- Torbay and South Devon FT
- Devon Partnership NHS Trust
- Royal Devon University Healthcare NHS Foundation
- Livewell South West
CFHD provides integrated care and treatment for children and young people across physical and mental health which are provided by Torbay and South Devon Foundation Trust and Devon Partnership Trust.
We are working closely with other organisations and providers to ensure we deliver locality and county-wide based integrated access to all of our services, based on the i-Thrive Framework, in response to consultation with our service users and communities.
CFHD works closely with our local universities of Plymouth, Exeter & the Peninsula Medical School where we support students in clinical training placements and in addition support our own staff to undertake post graduate training.
Our integrated care and treatment has been developed and refined in partnership with children, young people and their families/carers.
Our vision is to be a successful, vibrant, partnership that benefits the communities we serve.
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification
Full training will be provided in this friendly team.
Person Specification
Knowledge
Essential
- Computer Literate
- Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
- Willing to undertake training relevant to the post
Desirable
- Good knowledge of a wide range of office procedures
Experience
Essential
- Clerical, administrative or reception experience (minimum 1 year).
- Ability to communicate effectively
- Interpersonal and organisational skills
- Ability to prioritise workload
Desirable
- Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.
- Experience with minute taking
Qualifications
Essential
- Good general education e.g. GCSEs or equivalent.
Desirable
- NVQ level 3 Business Administration or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Children and Family Health Devon
1a Capital Court, Bittern Road, Sowton
Exeter
EX2 7FW
