Senior Cleaning Services Manager
Job Description
Job summary
This is a tactical senior operational Management role within the Barts Soft FM Directorate, requiring experience in the delivery of healthcare cleaning and hygiene within a large NHS Trust or similar.
The successful candidate will help shape and develop the future success of our NHS in-sourced Soft FM cleaning services within our Barts Trust which is the largest and most ambitious NHS Trust within the UK.The role encompasses the need for tactical leadership to oversee the high quality operational and financial management of all cleaning and hygiene services across the Barts Health NHS Trust Healthcare Soft FM Estate which comprises 5 busy hospitals, 3 of which have Emergency Departments; along with services as delivered in a number of associated residential community units.
Responsibilities include the development and implementation of innovative and efficient cleaning service methods of operation across all the hospitals and associated community units contained within the Barts Health NHS Trust Healthcare Soft FM Estate: to ensure compliance with the NHS National Standard of Healthcare Cleanliness 2025.
Main duties of the job
To manage the operational, fiscal, and quality assurance performance for all of the cleaning service deliverables across the Barts Health NHS Trust Healthcare Soft FM estate: to ensure complete compliance with NHS National Standard of Healthcare Cleanliness 2021 and NHS England Infection Prevention Control (IPC) Policy and prescribed procedures.
Ensuring compliant delivery of cleaning standards 'environmental and efficacy audits and data production.
Guide cleaning managers in the effective delivery of quality and performance outcomes through adherences to Service Level Agreements (SLAs) that will be measured through Key Performance Indicators (KPIs) formed around the Trust's WeCare Vision of high performance, excellence, and innovation.
Leads the introduction and reviews of Critical Success Factors (CSFs) to ensure that cleaning service delivery synchronises with the needs of the hospital operating models, supporting efficient patient flow and successful patient journeys throughout the Trust.
Support the Compliance and Quality Assurance team with the audit of the Barts Healthcare operational teams to ensure that they are all working to the required System Operating Procedures (SOP's) and assist them in developing and maintaining required site standards, specifications, and highly effective cleaning schedules and cleaning standards outcomes.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job responsibilities
o Support cleaning managers in the timely actioning of remedial actions and revisions as highlighted through the audit processes.
Coordinate the activities of all hospital site-based cleaning service delivery teams.
Work with the Infection Prevention and Control (IPC) Leads and their teams to ensure cleanliness standards meet with their expectations as laid down in the Trusts IPC cleaning policy.
Ensure that SLAs and KPIs are being adhered to by the site-based cleaning service delivery teams.
Oversee the production and supervision of the delivery of coordinated and regulated team briefings and Toolbox Talks for the cleaning teams.
Lead the implementation and delivery of constant reviews of cleaning service outputs against the agreed KPIs striving to improve performance whilst identifying cost reduction opportunities resulting from improved/refreshed cleaning service techniques and service delivery models.
Provide day-to-day operational support to the Trust complaint and DATIX management teams regarding cleaning service failings.
Work with the Cleaning Operations Manager to identify opportunities to increase the scope of the self-delivered cleaning services.
Provide Subject matter expertise in Cleaning Operations.
Oversee the management of cleaning subcontractors and supply chain partners as required.
Participates in the hospital Soft FM senior service delivery management on call roster.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Educated to degree or equivalent industry standard qualification and or proven experience at senior operational Management level
- IOSH or similar
Desirable
- Full Membership of British Institute of Cleaning Science (BICSc) preferably to Assessor Level
- NEBOSH/IOSH Managing teams safely certification. Prince2 practitioner, Agile or similar or equivalent experience
Experience
Essential
- Significant demonstrable experience of management of cleaning services preferably in a large and complex healthcare environment
- Experience of working with Healthcare Specialist IPC leads and their teams.
- Understanding of Hospital Acquired Infections and the role of healthcare cleaning to assist in prevention and control of the same
- Use of Computer Aided Facilities Management technology for asset and resource management and the set up and operation of planned and reactive task recording, issue, and production of associated data analytic, by exception dashboard reporting reports
- Demonstrable experience of budget setting, forecasting, and knowledge of realigning fiscal results to required trading performance numbers
- Proven decision maker
Desirable
- Ability to make the complex simple and produce succinct reports and presentations.
- Management of teams in excess of 250
- Understanding of IPC structures and how healthcare cleaning supports healthcare Infection Prevention and Control
- Understanding and experience of developing and implementing Cost Improvement Programmes
- Skilled in change management delivery, with track record in problem solving through solutioning and then being able to influence team/s to rebase ways of working to achieve agreed changes needed
- Experience of presenting to all levels from operators to board directors,
Skills
Essential
- Ability to work in large teams to drive continuous operational improvements.
- Capacity to take on complex information, analyse and interpret it, and present complex facts and options clearly and concisely.
- Ability to remain calm under pressure and understand the principles of Contingency Reaction Planning and implementation.
- Capability to keep others calm and take control in emergency situations.
- High level of interpersonal skills.
- Evidence of team-building successes. Self-starter with a focus on improving both operational and fiscal performance.
- Demonstrated ability to deliver cost-saving and operational performance improvement initiatives.
- Effective team player and visual leader.
- Flexible approach.
- Experience in managing multiple demands to tight timescales and confidence in challenging stakeholders and holding them to account.
Desirable
- Ability to take on board complex information, analyse and interpret it to present complex facts and options in a clear and concise manner.
- Ability to keep others calm and take control of emergency situations.
- Proof of team-building successes.
- Demonstrated ability to deliver cost-saving and operational performance improvement initiatives.
- Experience managing multiple demands to tight timescales, with confidence to challenge stakeholders and hold them to account.
