Senior Clinical Triage Nurse/Clinical Co-ordinator (CRT)

Job responsibilities

Duties and Responsibilities

Coordinating visits of patients to all grades of staff within CRT ensuring patients receive a visit within an appropriate & safe time frame dependent on clinical presentation

Key results from the job holder To triage referrals and direct to appropriate community teams. To assist in admission avoidance and facilitate discharge from a hospital setting Actively participate in daily community react team meetings Co-ordinate workload within service Support team leader in day to day management tasks e.g supervision of other staff

Planning and Organisational Duties

• Perform triage of patients via telephone working within scope of professional practice and local policies and guidelines.
• Face to face visits if required to meet service demands
• Provide specialist clinical expertise in patients with undiagnosed and undifferentiated problems.Autonomously manage chronic disease within own competencies referring for medical opinion when appropriate.
• Undertake telephone assessments of individuals identified as potentially suitable for Integrated community services incorporating medical, nursing, therapy and social needs.
• Facilitate access to appropriate interventions to be delivered on an individual patient basis in the most appropriate setting.
• Promote health by health education, during telephone consultations if appropriate.
• Provide clinical expertise regarding Integrated Community services to professionals, patients, carers and families to ensure that patient placements are appropriate for their needs.
• To be conversant with the Trust and other policies, procedures and mechanisms in place including complaints procedures, grievances and policy statements.
• To work in accordance with government initiatives to ensure targets set are achieved.Contribute to quality improvement.
• Participate in the development of clinical guidelines and protocols in order to deliver appropriate and effective care

Communications and Key Working Relationships

• Receive information via team meetings keeping an awareness and understanding of organisational issues
• Develop skills in communicating with patients who have barriers to understanding such as speech, language, sensory impairment, confusion and aggression.
• Be responsible for limiting own actions
• Assess patients psychological, spiritual and social needs.
• Ensure patients are properly informed of their condition, treatment and expected outcome.
• Promote effective communication with all members of staff and multidisciplinary teams.
• Plan, implement and evaluate an effective plan of care for patients.
• Create and keep official patients records according to legal requirements
• To attend staff meetings for information and any changes to the service
• To ensure that confidentiality of all information and trust business, in accordance with trust policies, Data Protection Acts and Caldicott principles.
• Ensure all assessments are documented on the appropriate systems, meeting national and local requirements.
• Maintain contemporaneous records of work based interventions utilising Systmone and other available systems
• Assist in the maintenance of accurate and timely data to enable the service to be monitored, reviewed and developed.
• Ensure accurate statistical data is promptly submitted in line with trust policies
• Participate in personal and departmental audit

Responsibility for Finance Support clinical manager in achieving budget requirements

Responsibility for Human Resources Participate in the induction and orientation programmes for newly appointed staff including disciplines other than nursing. Report sickness and absence in accordance with trust policy Attend mandatory training to comply with Trust objectives

Responsibility for Health & SafetyCompliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

Responsibility for Teaching Maintain personal, professional knowledge and understanding of current issues through commitment to self-development through lifelong learning. Teach and orientate new staff into CRT

Work Circumstances37.5 hours a weekService operates 8am-8pm over 7 days covering different shift patterns

Person Specification

Qualifications

Essential

• RGN
• Diploma/degree in nursing or equivalent experience

Desirable

• Leadership experience
• Triage Course

Experience

Essential

• Substantial NHS Band 6 experience
• Telephone triage experience
• A&E/community experience

Desirable

• Admission avoidance experience
• Catheter management experience

Skills

Essential

• Effective communication skills
• Decision making skills
• IT skills
• Problem solving skills
• Able to prioritise workload

Desirable

• Further post graduate clinical skills training

Knowledge

Essential

• Knowledge of current issues within nursing and community services

Additional

Essential

• Speak English to an appropriate standard, relevant to their role
• Access to transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Claire House

Phoenix Way

Ince

WN3 4NW

Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)