Senior Patient Pathway Coordinator
Job Description
Job summary
We are looking for a Full Time Senior Patient Pathway Coordinator to join the Orthopaedic administration team.
This will be an exciting and challenging role as you will be responsible for looking after the Consultants and their patients full pathway from referral to treatment, ensuring that targets are met and excellent care is provided to our patients.
Your role will include managing and booking outpatient clinics and surgery lists for your consultants, prepping referrals and scan results and liaising with secretaries from our outreach partner Trusts. The successful candidate will help with tracking patient pathways from referral to treatment, monitoring the orthopaedic PTL and waiting lists.
This role would be perfect for an individual who is determined, motivated, highly organised and can bring a positive approach to a busy and demanding role.
Main duties of the job
You will work as part of the Trauma & Orthopaedics Clinical Administration Unit to coordinate the treatment pathway for outpatient appointments and inpatient waiting lists for Orthopaedic Patients to ensure that Government waiting time targets are met.
Your role will include managing and booking outpatient clinics and surgery lists for your consultants, prepping referrals and scan results and liaising with secretaries from our outreach partner Trusts. The successful candidate will help with tracking patient pathways from referral to treatment, monitoring the paediatric orthopaedic PTL and waiting lists.
You would benefit from having knowledge of Allscripts, Theatreman, ERS, Medirota or similar systems plus an awareness of National Patient Access targets.
Experience booking outpatient clinics and theatre lists would also be beneficial, though training will be given on all aspects of the role for the successful candidate.
Exceptional administration experience and organisational skills are essential; along with an excellent telephone manner, knowledge of clinics/theatre lists and waiting lists.
This post is mainly based at Maidstone Hospital, but there is a need for some cross site working.
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Joining us includes a comprehensive benefits package:
o At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).o Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefitso Blue Light card eligibilityo And more, additional benefits can be found in the benefits documents below
Job responsibilities
Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person Specification
Qualifications
Essential
- Educated to diploma level or equivalent knowledge, skills and experience.
- GCSE Mathematics and English (or equivalent)
Experience/ Knowledge
Essential
- Extensive administrative/secretarial experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience of dealing with users and a proven experience of working within a customer support role
- Data collection and data entry experience.
- Ability to deal sensitively with patients and visitors some of whom may be anxious or concerned
Desirable
- Ability to deal with anxious patients and/ or their carers
- Knowledge of national NHS targets
- Experience managing staff
Skills
Essential
- Excellent organisational skills
- Customer service skills
- IT skills
- Excellent verbal and written communication skills
Desirable
- NHS waiting list booking skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust
Address
Maidstone Hospital
Hermitage Lane
Maidstone, Kent
ME16 9QQ
