Serious Concerns Assurance Officer
Job Description
Job summary
The post holder will be responsible for the timely notification, and provision of closure (assurance) forms for Patient Safety Incidents, providing updates on progress with investigations and responding to queries.
To ensure the Health Board fulfils its reporting requirements to Regulatory bodies in relation to Patient Safety Incidents.
The post holder will be required to liaise directly with Welsh Government, NHS Executive, Health Inspectorate Wales and other regulatory bodies as required.
A key part of the role will be to track the progress of investigations against agreed timescales with senior staff seeking confirmation that agreed actions have been implemented to provide assurance to the Executive Team and Regulatory bodies.
The post holder will be a key member of the Organisational Learning Team for Putting Things Right team and work to support ongoing activities ensuring timely compliance with NHS Executive timescales.
The post holder is expected to work unsupervised using their own initiative and demonstrate appropriate analytical ability and comprehension skills. The post holder will display sensitivity, tact and diplomacy at all times and will liaise with staff across the organisation and outside stakeholders.
Main duties of the job
Coordinate incident processes with professionals and external agencies. Initiate and organise plans which may be complex and multi-agency. Use appropriate databases to ensure all deliverable dates are tracked to meet NHS Executive compliance. Completion of Welsh Government Serious Incident and No Surprises notifications, Nationally Reportable Incidents (NRI) outcome forms, providing updates when needed and responding to WG request for further information. Meet local and national policy guidance and audit requirements re compliance with Welsh Government reporting of serious incidents.To maintain a central filing system (electronic) ensuring that all documents are filed correctly and there is effective version control management.Monitor and track action plans for Patient Safety Incidents to completion. Maintaining and updating RL Datix (incident reporting system) as an accurate database of Nationally Reportable Incidents reported to NHS Executive. Undertake specific delegated projects or assignments formulating and adjusting plans as required.Liaising with Welsh Ambulance Safety Trust (WAST) to distribute and collate information for the joint investigation framework. Provide guidance to QPS teams with regards to triggering criterion. To support and steer through the Duty of Candour (DoC) process to completion.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job responsibilities
The post holder will be responsible for the timely notification, and provision of closure (assurance) forms for Patient Safety Incidents, providing updates on progress with investigations and responding to queries.
To ensure the Health Board fulfils its reporting requirements to Regulatory bodies in relation to Patient Safety Incidents.
The post holder will be required to liaise directly with Welsh Government, NHS Executive, Health Inspectorate Wales and other regulatory bodies as required.
A key part of the role will be to track the progress of investigations against agreed timescales with senior staff seeking confirmation that agreed actions have been implemented to provide assurance to the Executive Team and Regulatory bodies.
The post holder will be a key member of the Organisational Learning Team for Putting Things Right team and work to support ongoing activities ensuring timely compliance with NHS Executive timescales.
The post holder is expected to work unsupervised using their own initiative and demonstrate appropriate analytical ability and comprehension skills. The post holder will display sensitivity, tact and diplomacy at all times and will liaise with staff across the organisation and outside stakeholders.
Person Specification
English
Essential
- Educated to degree level or equivalent educational attainment/demonstrable experience.
- Experience of working in a changing organisation where flexibility and adaptability are essential to meet service needs. oExperience of dealing with multi-disciplinary teams and other organisations. oDemonstrate initiative to organise workload and meet deadlines. oExcellent planning and organisational skills. oHigh level of expertise in word-processing, spreadsheets and databases, RL Datix Risk Management system. oExcellent numerical, analytical and data management skills. oExcellent verbal and written communication skills, including report writing skills. oAble to establish and maintain administrative systems and processes. oAble to work and deliver under pressure; working to tight deadlines with constantly changing and sometimes conflicting priorities. oAble to produce and present complex, sensitive information of a high quality to a range of stakeholders.
- Ability to develop good working relationships with staff at all levels - internal and external. oAbility to communicate effectively - written and oral. oAbility to work well under pressure and achieve objectives. oTeam Player. oExcellent interpersonal skills. oEnthusiastic, assertive and credible. oAbility to persuade and influence.
Desirable
- Evidence of continuous training and development
- Experience of working in the NHS
- Ability to speak Welsh oSkills in producing action plans (moved from essential).
English
Desirable
- Ability to be independently mobile to meet the requirements of the post o Able to work hours flexibly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Aneurin Bevan University Health Board
Address
Headquarters, St Cadocs Hospital,
Lodge Road
Caerleon
NP18 3XQ
