Service Coordinator

Job responsibilities

Job Title: Service Co-ordinator - Primary Care Sheffield (PCS)

Term: Permanent

30 Hours per week

The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as one of our service co-ordinators , Growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost.

You will work closely with our Operational teams to ensure our administration functions support the services we operate.

This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to a very high standard

MAIN DUTIES / RESPONSIBILITIES

To provide high level, professional and confidential administrative support as part of an administrative team ensuring the smooth, efficient and effective maintenance of administrative functions, raising any queries with senior colleagues to ensure these can be clarified

To be an effective communicator working with a wide range of stakeholders from across the health and social care system to support PCS day to day business, ensuring that deadlines are met in the context of competing priorities and complex agendas

To apply knowledge of administrative systems and procedures to problem solve and where necessary develop alternative or additional systems that support quality delivery of services

Using excellent communication, persuasion and negotiation skills to receive and communicate complex and sensitive information from and to a range of stakeholders across organisations using telephone, e-mail and face to face . This will include regularly receiving requests and demands from persons both external and internal to PCS such as Directors/ Managers, GP practices, secretaries and patients

Monitor progress and chase against identified actions within each service in addition to supporting any required actions following on from meetings and delegated duties

Escalate / direct specific issues to key individuals within the wider PCS team as required, using knowledge of roles and responsibilities within the members of the services

To develop and maintain excellent administration systems and manage all documentation in a systematic way using agreed processes

Assist in managing processes by providing information and analysis as appropriate

SCOPE AND RANGE

The post holder will be managed by a senior colleague but will be expected to act independently exercising sound judgement

The post holder will have to act autonomously in areas of the work seeking advice when necessary

The post holder will have regular 1:1s with line mangers to support ongoing development and review performance

Person Specification

Qualifications

Essential

• 5 GCSEs Grade A-C
• (or equivalent)
• including English

Desirable

• NVQ 2 Business
• Admin or Customer
• Care

Flexibility and People Skills

Essential

• Ability to plan own day to day work
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail

Other Requirements

Essential

• Flexible with regard
• to working hours

Experience

Essential

• Experience of administrative systems
• Experience of dealing with sensitive
• information
• An understanding of how to analyse data to
• identify discrepancies
• Experience of working as part of a team
• Awareness of and ability to operate
• within data protection and confidentiality requirements

Desirable

• Experience of
• working in the NHS
• or a healthcare
• provider setting
• Ability to take
• meeting minutes
• Ability to work in a
• fast, evolving
• organisation

Skills/Abilities

Essential

• Good working knowledge of
• Microsoft Office,
• including Excel,
• Outlook and Word
• Good level of verbal
• and written
• communication
• Good interpersonal
• and listening skills

Desirable

• Use of patient administration
• systems
• Use of SystmOne/
• EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Sheffield

Address

28 Kenwood Park Road

Sheffield

South Yorkshire

S7 1NF

Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)