Service User & Carer Engagement Co-ordinator
Job Description
Job summary
Service User & Carer Engagement Co-ordinator will take lead responsibility for the involvement of service users and carers within the Specialist Learning Disability Services within the Secure Care Division of Mersey Care.
The role will ensure that involvement is meaningful, appropriate and representative of all service users and carers working towards co-production of the new unit and how services are run within it
Main duties of the job
To co-ordinate and support all aspects of Triangle of Care self-assessment and action planning across the Secure Care Division so as to ensure that all targets are met and all reporting duties are discharged.
To extract, analyse and interpret data from various sources so as to support the performance analysis and reporting with regard to service user and carer experience.
To co-ordinate the production, validation and submission of regular performance and commissioning reports relating to the monitoring and improvement of service user and carer experience; ensuring that data is accurate and of high quality and the deadlines are met.
To co-ordinate and respond to ad hoc requests for information regarding service user and carer experience.
To advise and support wards and teams on the use of performance information and to work with teams to promote accurate and timely recording of data, highlighting any data quality issues that may arise.
To support the Division in the development of team/ward-level performance assurance frameworks relating to patient and carer surveys as well as the Triangle of Care.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job responsibilities
This job description is intended as an outline indicator of general areas of activity and will be reviewedin light of the changing needs of the Trust in consultation with the post holder.
The post holder is expected to meet the criteria outlined in the Person Specification, located on the last 2 pages of the Job Description.
Person Specification
Qualifications
Essential
- Educated to degree level within a relevant field or equivalent experience (management, clinician, etc)
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Experience
Essential
- Evidence of continuing professional development relevant to the role
- Experience of working to tight timescales and delivering on time within major programmes of work relating to carers
- Evidence of effective team working
- Experience of working in busy role with strong prioritisation skills
- Experience of working with a patient information system
- Experience of group facilitation and coordination of stakeholder events
- Experience of leadership and project management
- Experience of working with a range of service users and carers in a health care setting
Desirable
- Health Informatics qualification or relevant experience
Knowledge
Essential
- Knowledge of current issues relevant to learning disabilities and mental health
- Knowledge of current issues relating carers
- An excellent knowledge of national and local policy and practice relating to Service User/ Carer information, support and engagement
- Knowledge of developments across the Secure Care Division and the wider organisation
- Sound knowledge of NHS Statutory Reporting, Data Flows and Commissioning process
- Knowledge of NHS performance monitoring
- Demonstrated knowledge of Equality and Human Rights Legislation
Skills
Essential
- Data analysis skills
- Report Writing skills.
- Ability to work independently and committed to high standards of performance.
- Ability to support the change agenda relating to service users and carers.
- Well-developed report writing and presentation skills.
- Ability to utilise computer software and develop and create reports involving statistical analysis.
- Ability to convey complex messages in easy-tounderstand terms.
- Ability to self-motivate and work on own initiative.
- Ability to work flexibly and as part of a team.
- Able to communicate effectively both verbally and non-verbally
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Secure Care Division
Maghull Health Park
Merseyside
L31 1HW
