Single Point of Access Administrator
Job Description
Job summary
We are looking for two enthusiastic and organised team coordinators with experience of working within an administration hub or similar environment to work in our Single Point of Access Service.
We are transforming our SPA service, which currently covers both Hounslow and Richmond Boroughs. The service will be separating into two single point of access services from April 2025, whereby these two posts will transfer to Kingston and Richmond NHS Foundation Trust to work in the Single Point of Access Service for Richmond Community Services.
The administration hub operates between the hours of 07:00 - 19:00, 7 days a week, 365 days per year. Shifts will involve early, late and weekend working, these follow a pattern and are known in advance.
Strong computer skills, with experience in using Microsoft and associated packages and excellent communication, organisational and interpersonal skills are essential.
You will be able to work well using your own initiative and cope well under pressure. Good time management skills, flexibility and a positive professional approach are essential.
Main duties of the job
- Ability to work autonomously and as part of a Team.
- Provide an initial point of contact for referrers to for Hounslow and Richmond Community services including community nursing, end of life care (EOLC) and urgent response services.
- Support the staff on duty by completing an initial screening of calls to the Single Point of Access (SPA) providing signposting to other services if not within the services referral criteria.
- Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Night Nursing staff providing home visits overnight and urgent response services
- Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.
- Input and upload referrals to System One, completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload.
- Receive and provide handover with the overnight single point of access both administrative and clinical.
- Participate in the ongoing development of the service.
- Complete accurate patient records to ensure continuity of care.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attache
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Skills
Essential
- Able to demonstrate a commitment to the Trust's values
- IT skills, particularly Windows applications (Word, Excel and Outlook)
- Good written and verbal communication skills
- Excellent time management skills
Desirable
- Good numeracy skills
- Ability to work in a multi-disciplinary setting
- Competence in typing - accurate
Other Requirements
Essential
- To be prepared to work from other sites in Hounslow and Richmond Boroughs
Qualifications
Essential
- Educated to GCSE / 'O' level standard
- Customer Care Training
Desirable
- Awareness of a range of Health Service Provisions
- Understanding of Data Protection Issues and GDPR
- ECDL Qualification
- Knowledge of Medical Terminology
Experience
Essential
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Previous experience of effective team working
- Experience of using filing systems
Desirable
- Previous NHS or public sector environment experience
Knowledge
Essential
- Excellent interpersonal skills
- Tact and discretion in relation to confidential matters
- Ability to work under pressure
- Ability and willingness to extend knowledge and learn new skills
- Support of NHS values/ethics
Desirable
- Ability to be firm, yet pleasant as appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West London NHS Trust
Address
Single Point of Access
Hounslow
TW3 3EL
