Site Lead
Job Description
Job summary
We are recruiting for a full time Site Lead working across two of our five GP Surgeries'
Hours and location:
Monday 0800-1800 - Ernesettle
Tuesday 0800-1800 - Trelawny
Wednesday 0800-1800 - Ernesettle
Thursday 0800-1800- Non-working day
Friday 0800-1800 Trelawny
The Site Lead is a key position responsible for overseeing the daily operations at a specific practice site and the oversight of the care navigation team. This role ensures the smooth functioning of the practice by managing staff, overseeing patient care activities, and maintaining high standards of service delivery and safety. The Site Lead acts as a pivotal link between the practice staff and the Assistant Practice Manager, facilitating effective communication and efficient operational management.
Key responsibilities include supervising day-to-day operations, coordinating patient services, managing staff schedules, ensuring compliance with health and safety regulations, and implementing policies and procedures that enhance operational efficiency and patient satisfaction. The Site Lead is expected to handle operational crises, troubleshoot complex issues, and provide exemplary leadership to foster a positive working environment and a culture of continuous improvement.
Main duties of the job
Operational Management:
Daily Operations Oversight
Staff Management
Facility Management:
Patient Care Coordination:
Service Coordination
Complaint Resolution
Health and Safety Compliance
Communication and Reporting:
Internal Communication
Reporting: Compile reports on site activities
Leadership and Development:
Team Leadership
Staff Development
Quality Assurance:
Service Quality Monitoring
Compliance Monitoring:
Strategic Involvement:
Policy Implementation
Innovation and Improvement
About us
The Mayflower Medical Group has recently been acquired by the Fuller and Forbes Partnership who oversee GP Surgeries across the country. The Organisation has sites in Plymouth, Exeter, Barnstaple, Leeds, Burnley and Gateshead.
Job responsibilities
Role duties
Operational Management:
Daily Operations Oversight: Supervise the daily operations of care navigation team on your site, ensuring all activities run smoothly and efficiently.
Staff Management: Manage the care navigator staff, including scheduling, task assignment, telephone oversight, and performance monitoring to ensure high levels of productivity and quality patient care.
Facility Management: Act as first port of call for any maintenance and operation issued at the site and escalate to ensure they are safe and meet the needs of staff and patients.
Patient Care Coordination:
Service Coordination: Coordinate patient services, including appointment scheduling, patient registration, to optimise patient flow and satisfaction.
Complaint Resolution: Act as the first point of contact for patient complaints at the site, resolving issues effectively and improving service quality continuously.
Health and Safety Compliance: Ensure the site complies with health and safety standards, conducting regular checks and coordinating with healthcare professionals to maintain a safe environment.
Communication and Reporting:
Internal Communication: Facilitate effective communication within the site and with other parts of the organisation, ensuring that all staff are informed of operational policies and procedures.
Reporting: Compile reports on site activities, issues, and outcomes for the Assistant Practice Manager, providing insights and recommendations for improvements.
Leadership and Development:
Team Leadership: Provide leadership and direction to the site team, promoting an ethos of teamwork, cooperation, and continuous improvement.
Staff Development: Identify training needs and opportunities for staff development, organising sessions and mentoring staff to enhance their skills and capabilities.
Quality Assurance:
Service Quality Monitoring: Monitor the quality-of-service delivery, utilising patient feedback and other indicators to implement quality improvement initiatives.
Compliance Monitoring: Regularly review and ensure compliance with all organisational policies and procedures, as well as legal regulations.
Strategic Involvement:
Policy Implementation: Play a key role in the implementation of new policies and procedures at the site, ensuring alignment with overall practice goals.
Innovation and Improvement: Initiate and manage projects that improve operational efficiency, patient care, and staff satisfaction at the site.
Miscellaneous
eConsultations: Process eConsultations received if required.
Any other administrative work as required.
Miscellaneous:
The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.
Person Specification
119877485
Essential
- 119877484
Desirable
- 119877483
119877488
Essential
- 119877487
Desirable
- 119877486
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Fuller and Forbes Partnership
Address
Ernesettle Medical Centre
21 Ernesettle Green
Plymouth
PL5 2ST
