Supporter (Individual Giving) Coordinator
- NHS
- Part Time
- Southampton
- 20678 - 21320 a year
Job Description
Job summary
Are you passionate about charity fundraising?
Do you enjoy delivering high levels of supporter care?
Do have an eye for detail and a positive, can-do approach to your work?
You may be who we need to join our fundraising team!
We are looking for an enthusiastic person with a desire to build relationships with supporters of the hospice, delivering outstanding supporter care to promote long-term giving and fundraising.
You will have a passion for making a difference and be someone who enjoys working as part of a committed and driven team.
If you are friendly and outgoing, have strong organisation skills, and are passionate about charity fundraising, this is the role for you!
Hours:Part time 30 hours per week - to be worked flexibly in accordance with the needs of the service which may include weekends, bank holidays and evenings to support events
Main duties of the job
The successful candidate will work with the Supporter Lead to coordinate our individual giving activity to maximise income, by acquiring new supporters and developing relationships, which is a key element of this role.
They will coordinate fundraising appeals and promotions of known income streams and deliver aspects of the supporter strategy and programme with high quality care and attention.
You will need to be able to build and maintain relationships with the fundraising team, and Mountbattens supporters. You will have a personable, kind approach to your interactions and have the ability to work with people from all walks of life.
This role requires someone who has a good standard of general education (to GCSE level or equivalent) and strong IT skills, including all Microsoft applications.
About us
Mountbatten Hampshire is part of the Mountbatten Group, and its sister Hospice is Mountbatten Isle of Wight.
We pride ourselves on providing expert care and support to our communities across Hampshire and the Isle of Wight, who are facing death, dying and bereavement.
Our vision at Mountbatten is of a world where all dying people and those closest to them, have access to expert care of the highest quality, provided by compassionate and professional teams.
Our Values
We care about what we do. We appreciate that people are different and we are kind and compassionate to our patients and families, to our local community and to each other
We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do
We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources
We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others
Job responsibilities
Key Tasks
To assist the Supporter Lead to achieve and succeed the fundraising targets set out in the annual budget.
To meet with supporters and where appropriate discuss different ways they can support Mountbatten further.
To maintain accurate supporter records including communications on the supporter database, to ensure a high level of supporter journey.
Internally:
Assist in delivering a schedule of planned fundraising and engagement activities representing Mountbatten and delivering excellent supporter care.
Follow supporter engagement plans in order to maximise life-time value and support to Mountbatten.
Foster good working relationships across the departments to ensure key fundraising messages are communicated and campaign support is available when required.
Externally:
Represent Mountbatten at networking events either in person or online.
Work with agencies and suppliers to deliver campaigns. Including creative agencies, printers, fulfilment houses, and promotional publications/organisations.
Promote in memory giving through a number of avenues including building strong working relationships with local funeral directors.
Education and Training Responsibilities
Keeping up to date with all mandatory training requirements.
To complete all Raisers Edge CRM training requirements.
~~~Please refer to the attached Job Description and Person Specification for the full duties and responsibilities of this role~~~
Person Specification
Experience
Essential
- IT proficiency with presentation software, word processing, spreadsheets and database knowledge.
- Familiarity with the internet and its research capability
- Public facing customer service support
Skills
Essential
- Excellent interpersonal skills and the ability to work with people from all walks of life
- Strong organisational and time management skills and able to manage tasks simultaneously
Other
Essential
- To be professional and credible when representing the hospice
- Commitment to continued professional development & training
- Willing to work as and when the job requires to achieve Mountbatten's goals
Qualifications
Essential
- Good standard of general education to GCSE level (or equivalent)
Desirable
- A level qualification or equivalent
Abilities
Essential
- Planning, implementing changes to and streamlining administration processes
- Give clear verbal and written instructions
- Deliver on deadlines maintaining accuracy and attention to detail
- Team player with the ability to work independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mountbatten Hampshire
Address
Botley Rd
West End
Southampton
Hampshire
SO30 3JB
