Systems and Reporting Officer
Job Description
Job summary
Purpose & Overview of the Role:
Patient Care Locally (PCL) is seeking to recruit a Systems and Reporting Officer who will support the delivery of innovative resources, high standard customer service and support skills to the organisation. This is an exciting and challenging opportunity to help build the organisations digital capabilities and drive the way the organisation improves operational performance, patient care, and organisational enhancements. This role will be part of a growing Digital Team who focus on providing specialist levels of Information Management and Technology (IM&T), Project Management, Information Governance, Cyber Security and Digital expertise to a range of stakeholders.
We are looking for an individual with strong technical skills in managing data, experience of using SystmOne, can create and deliver basic training across our stakeholders as well as someone who has an eye for developing innovation. Within this role there will be elements of cross-working with other Enabling Services teams within the business such as Contracts, Business Intelligence, Business Support, People Practice and Finance as well as querying data with our sub-contract and partner organisations.
Please refer to the full Job Description and Person Specification found in the supporting documentation section.
Main duties of the job
Key Areas of Responsibility
The below describes the current role functions but is not an exhaustive list. The role will continue to grow and adapt with the Digital team and wider organisation:
Technical Skills & Support
Project & Team Support
Strategy
Development
Please refer to full Job Description and Person Specification found in the supporting documentation section.
About us
Patient Care Locally (PCL) is a not-for-profit Community Interest Company (CIC) dedicated to enhancing healthcare delivery within Leicester, Leicestershire, and Rutland. Operating in close collaboration with the NHS, PCL focuses on identifying and addressing patient care needs that can be managed within primary care and community settings, thereby alleviating pressure on hospital services and ensuring patients receive timely, appropriate care closer to home. By delivering care in local settings, PCL ensures that patients receive the right care at the right time and in the right place.
PCL is rapidly expanding beyond Leicester, Leicestershire and Rutland and are committed to maintaining the highest standards of quality in its service provision. By focusing on patient-centred care and continuous improvement, PCL strives to meet the evolving healthcare needs of local populations effectively.
PCL has been recognised for our innovative working across various awards sectors including being a finalist at the HSJ Awards in 2024 and a finalist at the Strategic PA Awards in 2024.
More information can be found at the LLR PCL website: Home Patient - LLR PCL - Leicester, Leicestershire, and Rutland Patient Care Locally
Job responsibilities
Key Areas of Responsibility
The below describes the current role functions but is not an exhaustive list. The role will continue to grow and adapt with the Digital team and wider organisation:
Technical Skills and Support:
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Responsible for the running of all monthly centralised data extractions from clinical systems as well as any manipulation of data as required by the Business Intelligence team.
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Liaising directly with IT providers for all relevant IT setup including but not limited to the Registration Authority (RA) for access requests and new user setup and the Customer Relationship Managers (CRM) to assist with contracting and new equipment requests.
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Support the setup of new SystmOne units from scratch or repurposing units to fit the need of the customer.
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Support with the setup of new resources within SystmOne including new and ad-hoc pieces of work.
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Working directly with customers and providers to assist with their requirements in scoping new services and to use intuition to make their system work for their needs including creating resources and training staff.
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Managing data requests and prioritising workload to fulfil requests within set Key Performance Indicators (KPIs).
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Managing miscellaneous queries from all stakeholders and colleagues and escalating, as necessary.
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Liaison and joint working with the Business Intelligence team within PCL on data extractions and queries.
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To actively support in monitoring data quality and accuracy issues by reviewing datasets during the extraction process to ensure the efficient handover to Business Intelligence and Finance teams.
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Provide basic training to stakeholders across the PCL Network as required.
Project and Team Support:
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Providing administrative team support as required.
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Support the Digital Team with creating and maintaining project and process documentation.
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Help to create and maintain clear Standard Operating Procedures (SOP) across different areas of the Digital team including for the setup and maintenance of all clinical systems, dataset and reporting procedures and managing business as usual work.
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Management of PCLs Digital support inbox on behalf of our staff, providers, and stakeholders, this includes being responsive, helpful, and friendly to all.
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Keeping a log of all users across the organisation for clinical system licenses as well as providing administrative support in managing and maintaining software and system logs.
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Collaboration across all PCL partner organisations, strategic relationships, and new company entities.
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Focus on details by helping to articulate projects to the wider Enabling team.
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Communication of the highest standard with internal and external stakeholders of PCL.
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Flexibility and adaptability with presenting solutions to stakeholders with a dependency on their levels of understanding our internal processes and technologies.
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Attending both virtual MS Teams and in person meetings as required.
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Forming and maintaining good working relationships with all.
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Ability to follow policies and procedures for own area and proposal of changes impacting cross-professional working groups.
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Adhere to deadlines and business KPIs.
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To ensure that all deadlines for own workplan, either routine or ad-hoc, are met. Plan, organise and adjust programmes of work to meet business/customer requirements, highlighting any issues arising with line manager prior to deadlines.
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To collaborate with operational colleagues in supporting business needs.
Strategy:
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Support the implementation of the Digital strategy including aligning the business to our forward-thinking objectives to make advancements within the digital field.
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Be a Digital champion for Information Governance and Cybersecurity across the organisation. This includes advocating for best practices in data protection, confidentiality, and cyber resilience. You will be vital in encouraging compliance with legislation, raising awareness, supporting incident responses, and bridging the gap between technical security measures and everyday practice ensuring that staff understand their role in protecting data.
Development:
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Be committed to continued professional development and learning new skills.
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Attending webinars and events that may be internal or external to the business to better understand the digital health care industry and future planning.
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Keep up to date with all new and mandatory training associated with the role.
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Self-development into system specialist by learning enhanced system capabilities, tasks and observing the Systems & Reporting Manager.
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Assist with the creation of the new training programme for all new staff in patient facing roles to maximise their knowledge in clinical systems and information governance.
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Attending PCL Stakeholder events to broaden your network and build relationships.
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Attending our bi-annual PCL staff development and engagement sessions.
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Deputising for the Systems & Reporting Manager as required
