Team Administrator
Job Description
Job summary
Oxleas NHS Foundation Trust delivers a musculoskeletal (MSK) service in partnership with Bexley CCG. The service provides rapid triage, assessment and treatment for Bexley residents with musculoskeletal conditions and MSK rehabilitation needs, linking with other services to ensure the right treatment is delivered in the right place and time.
Main duties of the job
An opportunity has arisen for an administrator to join our admin team working for the Musculoskeletal Service in Bexley. You will be supporting our team in processing referrals, answering calls and providing an admin service in our bases at Queen Marys Sidcup and Erith Health Centre. We are looking for someone who has an excellent knowledge of IT packages, is highly organised, able to prioritise, and is adaptable in demanding situations. The successful candidate will be able to effectively communicate with a range of health care professionals and service users. Experience of RiO & E- referrals is desirable as is experience in customer-care, preferably in a health or social care setting.
Due to the nature of the work, candidates must appreciate the need for discretion and the importance of confidentiality.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job responsibilities
- Act as the first point of contact to clients both in person and on the telephone, maintaining calmness, politeness and good customer relationship skills at all times.
- Process and register all new referrals for the MSK team via choose and book system, paper referrals and self referrals within service KPIs.
- Take clear (legible) and concise messages for other members of the team. Forward messages to staff members in a timely manner via email and record messages in RiO.
- Update details of existing clients using RiO. This will include synchronisation of records, booking follow up appointments as requested by clinical staff. Calling patients and / or writing to them to confirm appointments.
- Arrange and re-schedule clinics as necessary ensuring that new patients are booked within the service KPIs for waiting times.
- Ensure clear communication to patients / clients when changes are made at short notice.
Person Specification
Experience
Essential
- Previous administration experience
- Experience of IT systems
- Customer Services Experience
Desirable
- Experience of working with the public
Skills and Knowledge
Essential
- Excellent IT skills
- Good written and verbal communication skills
- Ability to work as part of a team
Desirable
- Understanda the issues of confidentiality, diversity, equality and dignity
Personal Attributes
Essential
- Demonstrable planning and organisation skills
- Ability to manage difficult situations in a calm manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Oxleas NHS Foundation Trust
Address
Queen Mary's Hospital
Frognal Avenue
Sidcup
DA14 6LT
