Transfer of Care Data Facilitator

Job responsibilities

1.To be able to update, collate and share complex discharge data within the service unsupervised and to be able to use your own initiative so other services can operate with the data you provide.2.Organise and prioritize daily tasks unsupervised using my own initiative to ensure all duties are completed.3.To input and maintain information on the services various systems, ensuring that it is accurate and up to date.4.Creating and maintaining data logs using MS Excel and linked NHS systems.5.Responsibility of creating new records and monitoring patients who have been added to or removed from discharge logs.6.Receiving data, reinstating previous record, or adding a new referral for current record ensuring all information is correct and accurate, ensuring we keep within KPI time frames.7.Responsibility for data entry including retrieval and maintenance of patient records.8.Dealing with a high volume of queries via secure email net account. liaising with both internal and external agencies, to respond in an effective time frame using your own initiative and knowledge.9.Effective liaison with multi-departments staff, patients, carers, and outside agencies ensuring accurate information is communicated as and when required, including reception, switchboard duties dealing with enquiries from healthcare professionals.10.Answer the telephone, clear answerphone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for nonclinical information only.11.Collecting and inputting data on to the Emis Web system, investigating and acting on discrepancies to maintain accuracy.12.To participate in service development activities and mandatory training as required13.Assist with the training of new clerks within the service until new staff know they are competent with in all tasks required, including Emis training and data spreadsheet supporting new colleagues with advice on procedures and dealing with sensitive information.14.Liaise with colleagues at all levels both within the teams across other agencies and organisation.15.Manage our own workload and prioritise tasks unsupervised to ensure all duties are completed daily.16.Operate and maintain information systems with specific responsibility to ensure high standard of information recorded is maintained in line with Trust policies and Procedures.17.Use information systems with specific responsibility to ensure a high standard of information recording is maintained.18.Produce standardised computer-generated reports and/or statistical information as requested by line manager. Always ensure the strictest confidentiality regarding both patients and trust, in accordance with the data protection act.19.Transfer relevant information to all health and social care providers as requested by line manager.20.Input accurate and timely information required for audit purposes.21.The post holder shall as necessary provide cover for and undertake duties of absent colleagues.22.Support individuals equality, diversity, and rights.23.Contribute towards service improvement initiatives to enhance quality of patient care.24.Provide information and support to service users/carers as appropriate.25.Contribute to the continued improvement and quality of the administrative support service.26.Recognise and respond appropriately to urgent situations.27.Contribute to the effective and efficient use of resources.28.Understand and adhere to trust policies, procedures, and guidelines.29.Report any concern regarding patient care to line manager.30. To undertake any other delegated duties as appropriate and commensurate with the post.

Person Specification

Values

Essential

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet

Qualifications

Essential

• GCSE/NVQ2 or equivalent, or equivalent work-based experience
• Computer literate

Knowledge

Essential

• Fully experienced with Microsoft Office, including Knowledge of outlook, word, Excel, PowerPoint
• Experience of working in an office
• Being able to complete enquires within a daily time frame
• Being able solve and deal with queries, using your own initiative without direct supervision
• Ability to work with attention to detail with high levels of accuracy
• Extensive knowledge of office procedures
• Ability to work in a confidential and sensitive manner

Skills

Essential

• Good keyboard skills
• Ability to plan, prioritise and schedule work
• Effective communication and interpersonal skills
• Ability to work with attention to detail
• Ability to work effectively within teams
• Ability to work on own initiative
• Excellent time management and organisational skills
• Good verbal and written communication skills
• Good interpersonal and organisational skills
• Ability to develop and operate and maintain electronic filing systems
• Ability to develop effective and interpersonal relationships with colleagues in the health care setting
• Accuracy skills, including effective typing and data input skills as dealing with patient information at all times
• Able to deal with sensitive issues with tact diplomacy
• Ability prioritise own workload and work to define time scales
• Commitment to team working
• Willingness to undertake training appropriate to the post
• High concentrations skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

V7 Building

Kings Business Park

Liverpool

L34 1PJ

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)