VCS Assurance Co-ordinator
Job Description
Job summary
Join Our Team at North West Ambulance Service - NEPTS Assurance Co-ordinator - Volunteer Car Service
Are you an experienced and compassionate leader looking for a rewarding career in healthcare?
North West Ambulance Service (NWAS) is seeking an Assurance Coordinator to supply Volunteer Car Drivers to undertake Non Emergency Patient Transport across the region.
As a NEPTS Assurance Coordinator - VCS, you will:
- Provide Administrative Services to support Volunteer Car Services to deliver Non Emergency Patient Transport for North West Ambulance Service.
- Responsible for recruiting programmes, processing monthly expenses claims, undertaking regular audit checks to ensure the operational status of volunteer care drivers remains active.
Main duties of the job
Financial Compliance
- Invoice and Expenses Validation
- Responsible for the validation of volunteer car driver reimbursement claims.
- In the event of claim discrepancies, analyse complex journey activity and mileage data to understand differences against estimated validation claim amounts.
- Completion, submission and authorisation of monthly finance upload to support payment of Volunteer expenses where speed and accuracy is essential in order to submit within finance deadlines.
Volunteer car Drivers
- Recruitment
- Management of the volunteer recruitment process.
- Attend Health Fairs and other engagement events representing NWAS and promote volunteering opportunities to attendees, providing general advice to patients / members of the public.
- Develop and organise publication of recruitment and advertising literature for volunteer car drivers.
- Prepare and deliver volunteer induction training.
Assurance
- Ensure personal records for volunteers are managed, kept up to date and logged within the Cleric system.
- Proven leadership and supervisory experience, ideally in a healthcare or patient transport setting.
- Strong communication and interpersonal skills, with the ability to manage and motivate a team.
- A compassionate, patient-centred approach to care.
- Able to demonstrate compassionate leadership
- Ability to remaincalm under pressure and solve problems effectively.
- A full, clean driving licence (D1 category preferred).
- Flexibility and willingness to work a variety of shifts.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job responsibilities
Why Join Us?
- Opportunities for career development and training.
- A supportive and inclusive working environment.
- The chance to make a real difference in the lives of our patients and their families
If you are passionate about leading a team that provides essential patient transport services, we would love to hear from you. Join us and be part of a vital service that helps people in our community
Please ensure you have read the full Job Description and Person Specification before applying for this role.
Person Specification
Skills
Essential
- Experience of dealing with conflict and challenge - querying invoice discrepancies
- In depth knowledge of Windows based software packages
- Engagement and influencing skills
- Demonstrable compassionate and inclusive leadership
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities
Qualifications
Essential
- Educated to Higher National Certificate / Diploma level, or have equivalent level of knowledge / experience
- Minimum of English & Mathematics GCSE Grade C or above or equivalent qualifications
Experience
Essential
- Evidence of effective operation and understanding of the Cleric system or similar passenger logistics application
- Providing training to large groups of staff
- Experience of working in the NHS or similar large organization
- Implementing new procedures and/or systems
- Experience of data analysis and report writing
Values & Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behavior that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
VCS Assurance
Preston
PR3 5LN
