Voluntary Services Training & Administration Coordinator
Job Description
Job summary
We are excited to be advertising for a new volunteer coordinator post to join our small and busy team in voluntary services, this role will focus predominantly on administration, training and reporting across all volunteering activities, the successful candidate will have an experienced administration background, strong communication skills, be a team player and be very organised. The primary function of this role is to enable the service to increase volunteer capacity by driving efficiency in areas such as recruitment, data input, filing, reports, and compliance with mandatory learning. You will also support volunteer pilots and projects as directed by the Volunteer Service Manager.
Main duties of the job
- To be responsible for coordinating all Voluntary Services training data and administration across Trust voluntary services in Chelsea and Sutton.
- To liaise with and support our Voluntary Services coordinators with detailed, accurate and timely management of all administration duties that include recruitment, training, taking minutes, updating and maintaining database and file records.
- To support volunteer pilots or projects to enhance the quality of voluntary services across the Trust. i.e. volunteer to career.
- To pro-actively gather information and impact data that supports the development of the service, contact volunteers to ensure their mandatory training is up to date and liaise directly with them to maintain effective communications and ensure volunteers are well informed.
- Cover for voluntary services coordinators colleagues in their absence
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- Answer enquiries from potential volunteers in a timely manner, providing information about volunteering and how to be involved.
- Support Voluntary Services coordinators to arrange and organize interviews, ensuring documentation is prepared in advance, promoting efficiency and a professional service.
- Update volunteer database and files throughout the recruitment process ensuring all records are maintained appropriately and updated as required.
- To complete all screening checks required to include applying for references, DBS applications and Occupational Health. To ensure all mandatory training requirements are completed and updated at regular periods of expiry.
- To ensure that all recruitment processes are carried out in a timely manner that enables the team to introduce volunteers as required
Person Specification
Education
Essential
- NVQ Diploma Level or equivalent qualification or relevant experience in a similar role
Desirable
- Volunteer Management Qualification
Experience
Essential
- Experience of working in volunteering team/Health care setting
- Experience of working independently and as part of a team within a busy office environment
- Strong administration skills and attention to detail, able to use Microsoft office applications, Teams and experience of using database systems
Desirable
- Previous experience of coordination of a large team of volunteers
Skills
Essential
- Excellent computer skills Skilled in use of Microsoft Office packages
- Ability to develop and maintain recording systems e.g. database
- Ability to resolve queries promptly and effectively
- Excellent organisational skills
- Ability to work to multiple deadlines
- Able to prioritise your workload and deal effectively with competing demands
- Good attention to Detail
Desirable
- Excellent communication and interpersonal skills
Other
Essential
- You will be expected to live the values and adhere to the expected behaviours of the Trust and embed this into daily practice within the volunteer services department
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Royal Marsden NHS Foundation Trust
Address
Royal Marsden Hospital Chelsea
Chelsea
SW3 6JJ
Employer's website
https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)
