Workforce Officer
Job Description
Job summary
An Exciting opportunity has arisen for a Workforce Officer at Northamptonshire Healthcare Foundation Trust. The post holder will be responsible for the day-to-day system process management and maintenance of employee records in ESR, ensuring that starters, leavers and changes to contract and circumstances are entered on the system, as accurately and quickly as possible.
We are seeking excellent communication skills and a focus on customer service is essential, as are an aptitude for problem solving, accuracy and attention to detail. Being the first point of contact for those who require assistance with all workforce queries, liaising with a range of colleagues to deliver an effective service.
You should be able to respond to challenges, have innovative ideas and be capable of working with minimal supervision. The successful candidate should have good Microsoft Office skills in particular Excel and good working knowledge of ESR (an oracle-based staff management system) or similar staff records system.
You will be part of a small team working in a busy fast paced and challenging environment, you must be self-motivated and a reliable team member with the ability to prioritise workload to meet strict deadlines and maintaining all aspects of information governance.
Main duties of the job
Be an expert user of ESR the day-to-day system process management and maintenance of employee records or similar staff records system.
Develop a sufficient understanding of Trust & NHS Terms and Conditions of employment to ensure Trust policies are followed when change of contract data is entered into ESR.
Demonstrate a Customer Service focus communicating directly with a range of service users who contact the Workforce Team via telephone, Microsoft Teams or email.
To ensure timely and efficient service is provided to all customers, by maintaining good practices and ensuring excellent communication, working together and building support relationships.
Prioritisation and planning skills with ability to manage multiple strands of work in order to meet payroll deadlines
Coach and promote the adoption of "best practice" methods in the use of ESR.
Willingness to embrace change suggesting and supporting the learning of new skills, processes and systems.
About us
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
Person Specification
QUALIFICATIONS TRAINING, KNOWL
Essential
- oQualified to NVQ level 3 or equivalent experience.
- oBe an expert user of ESR the day-to-day system process management and maintenance of employee records or similar staff records system.
Desirable
- oKnowledge of Microsoft packages, in particular Excel using filters, creating pivot tables, lookups and formulas to inform and highlight data issues.
SKILLS
Essential
- oPrioritisation and planning skills with ability to manage multiple strands of work in order to meet deadlines.
- oProfessional manner and mature approach to dealing with confidential and sensitive issues and information.
Desirable
- oKnowledge of ESR Self Service Hierarchy.
ATTITUDE
Essential
- oWillingness to embrace change suggesting and supporting the learning of new skills, processes and systems.
- oFocus on delivering a high-quality standard of customer service.
Desirable
- oBe self-motivated and a reliable team member and be able to respond to challenges, have innovative ideas and be capable of working with minimal supervision.
EXPERIENCE
Essential
- oAble to focus for prolonged period of concentration in a fast paced and challenging environment.
- oUse sound judgement to identify difficult or unresolvable problems.
Desirable
- oNHS administrative experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northamptonshire Healthcare Foundation Trust
Address
St Mary's Hospital
77 London Road
Kettering
NN15 7PW
