Workforce Product Owner
- NHS
- Part Time
- Newcastle upon Tyne
- 46148.00 - 52809.00 a year
Job Description
Job summary
Are you passionate about making a positive impact on people's lives through innovative digital solutions? Are you looking for a challenge where you can lead and drive the development of user-centered products and services? If so, we have an exciting opportunity for you!
We are committed to providing inclusive and accessible services that improve lives, directly or indirectly. As a Product Owner you will play a pivotal role in shaping user-centric products and services that enhance the lives of millions of people. You will work collaboratively with multidisciplinary teams, ensuring our products meet the needs of users and the organisation while delivering seamless experiences.
You will be responsible for the end-to-end product lifecycle, from inception to delivery. Your key focus will be on developing products and services that meet the needs of our users and the organisation while ensuring seamless delivery and implementation.
What do we offer ?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Continuous career and learning development
- Active wellbeing and inclusion networks
- Excellent pension - 20.6% employer contribution
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
Main duties of the role
- Own the design and iteration of products/services, working with delivery teams to define scopes and priorities based on user needs and business goals.
- Ensure successful delivery of user-centered products throughout the product lifecycle, from inception to delivery, maintaining product vision and roadmap.
- Use product management principles to capture and translate user needs into actionable outcomes.
- Monitor service quality and set appropriate KPIs, leveraging qualitative and quantitative data to make informed decisions and continuously improve the product/service.
- Collaborate closely with operational delivery teams to overcome constraints and ensure products meet the needs of both end users and operational teams.
- Lead the securing of funding for agile delivery through effective business cases and compelling pitches to internal and external stakeholders.
- Utilise subject matter expertise to manage expectations and communicate constraints to colleagues in various domains, fostering strong relationships and trust.
- Act as an ambassador for the product internally and externally, being the primary point of contact for product-related queries.Support the identification of development initiatives to promote and improve our services through digitization.
- Develop strong networks both internally and externally, promoting integration of digital improvement activities and fostering collaborative thinking and problem-solving.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job responsibilities
In this role, you are accountable for :
1. The successful delivery of user centred products, including owning the product vision and roadmap from inception through to delivery of the product(s) covering all stages of the product lifecycle.
2. You will effectively manage competing priorities, adapting products and services where needed to meet both internal and end users needs, ensuring your product team builds the right things at the right time to maximise user and business value. Work with internal and external customers to analyse the needs and align the product roadmap to strategic goals.
3. Using product management principles and approaches, you will capture and translate user needs into deliverable outcomes for your end user. You will define the minimum viable product and define, agree and amend priorities where appropriate and be responsible for acceptance criteria.
4. You may have line management responsibilities of direct reports. Where required, you would then be responsible for setting clear objectives to manage them by, to achieve both business and personal objectives through regular ORO reviews. You would be responsible for ensuring their ongoing wellbeing and training needs are met as well as authorise leave and travel expenses claims.
5. You will monitor service quality and set appropriate KPIs in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders. You will use qualitative and quantitative data to make the best decisions about the relative priority of work to improve the product or service (often with incomplete information or degrees of uncertainty involved) and work to continuously iterate near and longer-term plans for your team, ensuring these are suitably open, flexible and adaptive to change.
6. Working closely with operational delivery teams, youll find solutions to overcome operational constraints to deliver a successful product or service. You will ensure the product meets the needs of operational teams as well as end users throughout the products entire product life cycle, implementing best practice in new product or service development.
7. You will lead and/or support the securing of funding for agile delivery through a business case and through delivering a good pitch to internal and external key stakeholders. You can prioritise spending based on return on investment (ROI) and strategic intent: this may include contract ownership and accountability for realisation of benefits.
8. You will use your subject matter expertise to understand and communicate constraints to manage expectations with colleagues in policy, operations, technology as well as regulatory, financial and legal colleagues.9. Actively contribute to the product owner community to ensure respective product and service teams understand what each other are working on to ensure synergies and opportunities are taken advantage of.
10. Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
11. Support and lead with the identification of development and initiatives to promote and improve the services provided by BSA, through digitisation
12. Develop strong networks across a range of stakeholder organisations and within the NHSBSA and will promote strong integration of digital improvement activity. You will foster collaborative thinking and problem solving within and beyond your team, using appropriate techniques and tools to identify and prioritise further issues and opportunities to explore.
13. Working with key stakeholders and management teams, you will ensure products are delivered consistent with NHSBSA approaches and values, including relevant governance frameworks, and report on project process, priorities, risks and solutions. Using your networks and relationships, you will also ensure user feedback is regularly taken on board and they are informed of ongoing improvements.
14. Support the Service Owners and leadership team to deliver on their priorities and actively participate in engagement with internal and external stakeholders to assess what is possible through product delivery whilst being accountable to sponsors for the delivery of user-initiated change. Ensuring that digital project delivery is aligned to wider NHSBSA Digitisation, joint working across NHSBSA digital teams must be utilised where possible, to deliver a project aligned with the NHSBSA Strategy.
15. Actively engage in user research sessions to get first-hand feedback from users and take a data driven approach to prioritisation.
16. Manage delegated budgets as required, with responsibility for the day-to-day finance work for the project
17. Play an active role in the government ...
