Yorkshire Place Operational Manager

Job responsibilities

To provide compassionate, effective, and visible leadership to the Yorkshire Place teams.

To role model a learning and coaching culture based on openness, learning and continuous improvement that supports continuing personal development.

To support staff members to take personal responsibility and ensure they have the necessary autonomy to deliver excellent healthcare services in a busy high-pressure environment.

To be operationally responsible for the Yorkshire Place Services within the department.

To be part of a network of staff providing senior management on call cover in the out of hours period on a rotational basis.

To actively work with the Yorkshire Place Lead and appropriate Operational Managers & Specialists to ensure that services are meeting (as a minimum) national standards, contractual obligations and KPIs, and where this is not achieved plans are created, actioned, and monitored to ensure compliance.

To share learning, best practice, new models of care with other Operational Managers improve organisational efficiency and maintain high-quality service delivery.

To work alongside colleagues in the Virtual Care Business Unit to ensure that where commissioned services span both Place and Virtual Business Units that delivery is seamless and supportive of each other, and patient journeys are safe, quick, and cost effective.

To work with external Place (including Provider Alliance Partners), Neighbourhood, Primary Care Network and Practice leads to understand the changing the needs of their populations, amending services where necessary, whilst maintaining our reputation as a reliable deliverer of care. Managing the competing requirements and expectations of services commissioned in a variety of ways, by differing organisations, in an operationally effective, safe and reliable manner.

To ensure staff planning and rotas are based on good capacity and demand planning processes; consideration is given to complexities such as seasonality, historical data, skill mix, weather forecasts etc.

To work with the Business Intelligence Team to develop (and use) operational dashboards that can be used to understand the operational activity of the department, that aids operational management and planning.

To work with the Business Intelligence Team to ensure KPI and Quality data and reports are produced on time and are an accurate reflection of the work undertaken.

To continually assess our service, working with Business Unit leads and Clinical Leadership to ensure we are developing the service offer to meet the needs of the health economies we serve and to identify areas of opportunity to further develop or grow our service portfolio or commissioner base.

To ensure we can evidence the positive impact, clinical and non-clinical of the work we do.

To contribute operational expertise and service knowledge to the development of organisational transformation.

To work with the Quality and Risk Team to ensure compliance is championed throughout your team i.e Data Security/Health and Safety

Working with the Yorkshire Place Lead, the Chief Futurist and Clinical Heads of to continually develop our service offer; ensuring patient journeys are continually enhanced, operational efficiencies gained, or clinical quality is improved through technological, operational, or human improvement.

To contribute operational expertise and service knowledge to aid in the development and delivery of a Clinical Workforce development plan to meet the needs of our Yorkshire Place Based services both now and in the future.

To work with the Futures Team and other members of the Place Based Care team to implement new technologies or processes, supporting the roll out and mobilisation phase of projects or new business, supporting a smooth transition to business as usual.

To establish and maintain strong links with wider health and social care communities through securing their active involvement in the effective delivery of our services, including (but not exclusive) ICB, YAS, Acute Trusts, Mental Health, UCR teams, EDs, SDEC, tertiary centres, GP Practices, PCNs etc

To be an active participant in local health and social care system management, ensuring we can react and help meet the needs of each system we work in; ensuring we maintain our reliable deliverers of care reputation.

To contribute as a participant in the appropriate Health and Wellbeing Partnership(s) where appropriate, ensuring that we contribute both strategically and operationally to discussions and planning, being aware of and acting on any impact on FCMS.

To be responsible for managing the Yorkshire Place budget in conjunction with the Lancashire Place Lead.

To contribute operational knowledge and expertise in the development of departmental annual budgets.

To have the ability to flex with an emergent corporate strategy that will constantly be influenced by external factors and political changes.

The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.

Education And In Service Training

Be fully conversant in all the clinical computer systems used within FCMS

Attend relevant study/induction days, seminars, courses etc, for individual development and for the benefit of the service.

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

Confidentiality

In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle-blowers Policy for staff wishing to express concerns.

Data Protection Act, 2018

Carry out any requirements within the duties applicable to the Data Protection Act, 2018.

Health And Safety At Work Act, 1974

Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Organisational and Departmental Safety Policies and any statutory requirements.

Clinical & Corporate Governance/Quality Assurance

All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.

Outside Employment/Outside Interests

If you have other work ...