Customer Care Officer

Due to continuing growth, Brierley Homes are proud to welcome a Customer Care Officer to join our dedicated team.

Salary: £24,027 to £25,183 per year

Contract: Permanent, full-time position

Hours: Monday to Friday, Hybrid and Flexible working

Location: Racecourse Lane, Northallerton, North Yorkshire

Brierley Homes is a small to medium sized (SME) housebuilder based in York and North Yorkshire, specialising in well-designed, quality homes for market sale. We focus on developments typically between 10 and 50 dwellings, targeting mid to upper market consumers. Funded by North Yorkshire Council, Brierley Homes has unique access to County-owned land assets, with all profits being reinvested to support essential front-line Council services.

The Role:

As a Customer Care Officer at Brierley Homes, you'll play a crucial role in ensuring our new build houses meet customer expectations and providing outstanding aftercare. Your responsibilities will include inspecting properties at various stages, working closely with site teams and contractors to resolve any issues before handover, and supporting customers during the handover process. You'll also handle customer queries and complaints, ensuring timely updates and resolutions.

Your key duties will involve arranging inspections for remedial issues, keeping accurate records, and continuously enhancing our customer service levels. You'll work collaboratively with others to ensure a positive customer experience and represent the company positively in all customer interactions.

We're looking for someone with a strong understanding of customer service, ideally within the house building industry. You should be knowledgeable about new build house customer care requirements and able to work within data protection legislation.

You'll be well-organised, detail-oriented, and capable of working both independently and as part of a team. Strong communication skills, IT literacy, and the ability to identify and implement improvements are essential.

For a better understanding of the roles, please read the Job Description attached here.

"We put design, quality, customer care and social value at the heart of everything we do"

Established in 2017 by North Yorkshire Council, Brierley Homes supports front-line Council services across North Yorkshire. Since its first successful scheme in Thorpe Willoughby, the company has grown, offering high-quality homes throughout the region.

As part of a group of Council owned organisations, including NY Highways, Align Property Partners, and Yorwaste, Brierley Homes reinvests its revenue into essential public services. With a long-term funding agreement from North Yorkshire Council, we operate independently, allowing us to grow commercially while benefiting from public sector support and security.

Brierley Homes is an A1 rated NHBC developer, a member of the Home Builders Federation, and adheres to the Consumer Code for Home Builders. Our developments are located in desirable areas in north Yorkshire, such as York and Harrogate. Each development is tailored to its location, meeting local housing needs and integrating well into the community. The quality of our developments is evident through attractive planting, practical car parking, and spacious gardens. Utilising County-owned land assets, Brierley Homes provides housing solutions that add social value.

For more information about us, visit www.brierleyhomes.co.uk.

Benefits of joining Brierley Homes:

• 28 days' holiday, plus bank holidays, rising to 34 days after 5 years' service
• Ongoing commitment to learning and professional development
• Competitive Company Pension
• Employee benefits and discounts

How to Apply:

To apply, please fill out a short application form, attaching your CV along with a supporting statement. Ensure your CV is current, and your supporting statement explains your motivation for applying and how you meet the role's criteria.

To have a confidential and informal discussion about the recruitment process, please contact Bradley on 01609 534365 or at bradley.naylor@northyorks.gov.uk.

The deadline for applications is midnight on Monday 7^th April 2025.

Interviews are planned to take place week commencing 14^th April 2025.

We reserve the right to remove this vacancy before the proposed deadline in the event of the position being filled.

Brierley Homes is an equal opportunity employer and values diversity. We are committed to equality of opportunity for all staff. We welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief.

We will not accept applications from agencies and can only consider applications from individuals with right to work within the UK.