Housing Standards Operational Support

Salary:£28,163 - £30,559 per annum

Grade: G

Hours: Full Time, 37 hours per week

Contract: Permanent

Location: Hybrid, Richmond

Our Service

At North Yorkshire Council, we take pride in maintaining our social housing portfolio of approximately 8,500 homes to the highest standards. The purpose of our Service is to provide quality, affordable, healthy, and sustainable homes that meet the present and future needs of all our tenants and government guidelines in terms of energy performance.

The Housing Standards team consists of five closely linked areas of housing expertise: construction, repairs, improvements, contract management, and safety. Each team consists of suitably qualified, skilled, and experienced trade operatives, surveyors, contract supervisors, and Team Leaders, all managed by Housing Standards Managers for each work area.

The role

As an Operational Support Officer, you will be allocated work within the improvement team and will be monitored by a Team Leader.

The core focus of the post is to be the principal point of contact for enquiries into the team, dealing with all enquiries from tenants, contractors and other team members within Housing Standards, diagnosing repair enquiries over the phone and arranging programmes of works to raise targeted works orders and dispatch appropriate internal trade operative or external contractors. Supplemented with the provision of technical admin support to operational staff and Retrofit Surveyors within the Improvement Team.

The job will require the successful applicant to work within a small team under the Housing Standards Team Leader, assisting from a support role in the delivery of our housing retrofit programmes to help the Council achieve its goals of bringing its housing stock up to energy performance of C by 2030.ore focus of this job is the development and delivery of new construction via a large

What you will bring.

·You will know Microsoft software, data entry and housing regulations.

·Excellent communication and IT skills are essential for this role, both written and oral, with the ability to problem solve and find pragmatic solutions., Tenant liaison is a key essential for this role, along with having an empathetic attitude and good customer service skills.

·You will have experience in customer service with the ability to work under pressure to ensure deadlines and targets are met.

·Excellent communication skills are a must, both written and oral. There will be a focus on working well within a team while being able to use initiative and make decisions within standard operating procedures.

Working for us

When you join us, you are entitled to our outstanding benefits and well-being plan as part of your position. Our holiday entitlement starts at 28 days, rising to 34 days (pro-rata) per year with continued service, plus public holidays.

Pension: Save for your retirement with our generous local government pension scheme with a 22.6% contribution.

Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££. Lifestyle Savings: Explore a huge range of discounts to help you save money across hundreds of the UK's favourite high-street and online retailers. Plus lots more...

Contact and apply.

If you would like to learn more about our role, please contact Paul.Cole@northyorks.gov.uk for an informal conversation.

Key Documents

Job Description

Total Rewards Brochure

Key dates:

Closing date: 13/04/2025

Interview date: 22/04/2025

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.