Passenger Assistant

Salary: £24,310 - £25,183 pro rata (As of 1st April 2025)

Grade: CD

Contract: Relief

Hours: Relief

Location: Northallerton

The Integrated Passenger Transport Operations Team is responsible for the safe and efficient use of one hundred and twenty minibuses used to transport people in North Yorkshire. The team comprises approximately 350 drivers and passenger assistants that operate at locations throughout North Yorkshire.

The team delivers approximately 250,000 passenger journeys per year including 20,000 wheelchair user journeys. The transport provided enables people to access schools, day centres, learning opportunities, supported employment and other meaningful activities in our community. We also undertake registered local bus services and community transport journeys.

We are looking for a caring, flexible and committed person to help us provide this transport.

Your role will be to support passengers with various levels of need whilst on our transport and you will work closely with your driver. You will be responsible for the safety of passengers during these journeys and will ensure that the passengers board and alight safely as well as ensuring that any safety equipment is used correctly. Full training in the use of all safety equipment will be provided.

You will need good communication skills as you will liaise daily with the passengers, carers and establishment staff. Experience is not essential: however, some experience of working in a similar role would be an advantage.

We have opportunities to contribute to the team in a Relief role in Northallerton.

This is a relief post and there are no guaranteed hours. You will be an important part of the team and will be asked to work to support our service during periods of leave and other absence, normally on a split shift basis.

We offer a comprehensive training package including a Passenger Assistant Training scheme, Basic First Aid and Managing Challenging Behaviour.

This post involves supporting vulnerable people; therefore, you will be required to undergo an Enhanced Disclosure and Barring Service (DBS) background check.

For an informal conversation regarding the role contact Paul Lincoln via Paul.Lincoln@northyorks.gov.uk

Key dates:

Closing date: 06/04/2025

Interview date: TBC

Key documents:

Job description.pdf

Total Rewards Brochure NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions, we therefore welcome applications from individuals of all backgrounds. North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

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