Systems and Applications Operations Engineer (095333)

Salary: £28,163 - £37,035

Grade: G - I (Career Graded Role)

Contract Type: Established Full-time Permanent

Vacancy Hours: 37 hours

Location: Countywide, Closest Locality Office - Hybrid

Weekend Working: Occasional out of hours working may be required

Are you passionate about technology and systems development? Do you have a drive to develop and continuously improve technology solutions, customer facing systems and business critical applications? Are you looking for a new challenge? North Yorkshire Council Technology Systems and Applications Team (TSAT) provide information systems that serve residents across the county and support a workforce in excess of 20,000 people based in locations across North Yorkshire.

The role

As a Systems and Applications Operations Engineer you will be part of a large multi-faceted team sitting within the Council's Technology department. Our team's overall aim is to ensure the effective operation of key management information systems. So, if you are looking for an opportunity to deliver, develop and support a range of systems across a vast network of offices, external users and partners, then this could be an exciting opportunity for you.

Hybrid working at the closest locality office in North Yorkshire, with some travel to County Hall in Northallerton, if this is not your closest office, you will be working in a team that strives to foster a friendly and professional working environment where individual effort and team work is recognised and valued both by customers and colleagues alike. We encourage a positive work/life balance through flexible and home working practices and we are committed to developing our staff through on the job experience and professional training opportunities.

You will act as a lead for nominated technology applications, within either the Finance or Community Development, Planning, Housing & Leisure sub team of TSAT. You will truly become a systems expert, working collaboratively with internal and external partners, organisations and third party suppliers to help shape the current design and future developments of systems to meet business and statutory requirements. You will also be responsible for the successful testing and implementation of any new bespoke system developments, components and upgrade changes, as well as providing a professional, high quality, third line support service.

We would be interested in hearing from you if you have prior experience in supporting, implementing and developing technology systems and solutions.

Experience with a variety of automation, script creation or coding would be advantageous however is not essential as the role provides an excellent opportunity to develop these skills.

As an IT professional, excellent customer service and relationship building skills are a must. Occasional out of hours working may be required to support system upgrades and changes, as well as occasional travel to other NYC sites and supplier events.

What's in it for you

In return we can offer you a comprehensive benefits package including flexible working, a local government pension scheme, family friendly leave, salary sacrifice, learning and development packages, employee discount benefits and access to a range of modern technologies to support modern ways of working.

Contact and apply

If you would like to find out more about the role we would be happy to have an informal discussion with you. Please contact:

Jemma Gotts, Product Owner 01609 536356

David Jennings, Product Manager 01609 534356

Jonathan Nelson, Product Owner 01757 292328

You can provide a CV, if so please ensure your CV includes: your full contact details (telephone, email, address), full employment history (name of employer, job titles, dates of employment and salary), full education history (qualification, grade, dates and place of study), explanation of any gaps in employment and the contact details of at least two referees including your current / most recent employer indicating whether you consent to us contacting each referee prior to interview.

Your personal statement should outline your motivation for applying and how you meet the criteria for the role.

Key dates:

Closing date: Sunday 5th January 2025

Interview date: w/c 13th January 2025 with interviews likely to be held on Monday 13th and Thursday 16th January 2025 in County Hall, Northallerton

Key documents:

Job description.pdf

Total Rewards Brochure

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk