Customer Service Practitioner Level 2 OCC616918

Job details

Salary range: £15,674 raising to £22,366 after 12 months

Work location: County Hall, Oxford 

Hours per week: 37 - we are open to discussions about flexible working 

Contract type: Temporary for 18 months

Closing date: Wednesday 31st July 2024

Interview date: TBC

About us

The Customer Service Centre provides the first point of contact for all initial customer enquiries across a wide range of council services and channels including phone, email, social media and face to face.

Our vision is to 'provide excellence in Customer Service to the residents and visitors in Oxfordshire' whilst also supporting the empowerment, independence and self-serving ability of our customers. Join us in making a positive impact on individuals and our community but also elevating the overall standard of our council services, make a difference with your experience.

Our key aims are:

• To deliver a superior experience to all our customers and our colleagues within Oxfordshire County Council. • To be a high performing customer experience service. • To ensure that our customers have trust, confidence, re-assurance and respect in everything we do.

About the role

As an Apprentice in the Customer Service Centre, you will be working across all our teams, learning various services and supporting our customers. The Customer Service Centre is the gateway to many services Oxfordshire County Council offer and you will be joining us at an exciting time as we support Oxfordshire County Council's move to deliver services digitally and ensure the right levels of assistance are in place to support our customers.

We are always learning and daring to do things differently by continuously improving our services and support for our residents and visitors.

The job holder will learn exciting new skills and become part of the Customer Service Team. Alongside completing your Customer Service qualification, you will learn to:

• Answer customers enquiries by phone, using a headset and laptop, email, and social media. • Processing customer applications for our services and assessing their eligibility for them • Looking up information for customers and either resolving their enquiries or providing them with other sources of information as necessary. • Searching, reading and entering customer details and enquiries into a range of database systems. • Providing face to face support to visitors and residents of Oxfordshire from our reception area at County Hall.

About you

Are you looking for a change in career or to start a career within Local Government? Our Apprenticeships are open to all people and offer an excellent opportunity to bring you and your personality to dynamic place to work.

We are looking for a polite and caring individual who can efficiently perform and adapt to a continually changing environment. A conversational member of staff who is open-minded and who looks forward to engaging with team members as well as customers in a welcoming and supportive manner.

Do you have a genuine interest and desire to help others and an understanding and empathy towards the needs of others?

If you would like the opportunity to build a career and develop your skillset, we would love for you to join us.

Rewards and benefits

• Culture of flexible working • Technology to support agile working where role permits • 24 days holiday p.a. plus bank holidays • Option to 'buy' additional holiday • Employee Assistance Programme including access to health and wellbeing support • Membership of the Local Government contributory pension scheme, with an employer's contribution of up to 19.9% • Enhanced family friendly policies • Local and national discounts for shopping and travel • Great learning and development opportunities to support your ongoing development.

Would you like to know more?

Please click here to view the Job Description and Selection Criteria

For an informal discussion about the role, please contact Tilly Mordue at [email protected]

Application Procedure

To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.  

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