Communications Coordinator (Customer) - 12m FTC

We are looking for a Communications Coordinator to join our Communications team. In this role, you will work alongside the Communications Manager (Customer) and the wider Communications team to deliver strategic communications that enhance customer engagement and satisfaction. Your responsibilities will include managing our social media channels, creating engaging content, and ensuring our communications are clear, timely, and accessible.

This is a brand-new role in a team dedicated to promoting accessible, informative, transparent communications for our customers.

Key responsibilities:

• Implement our new social media strategy to engage online communities of customers, primarily using Facebook.

• Develop and deliver communications content across various channels, ensuring alignment with our corporate objectives.

• Manage external communication platforms, including social media, monthly newsletters, and our website.

• Write, proofread, and edit copy for corporate and stakeholder publications, championing the use of Plain English.

• Create engaging content to effectively communicate with customers and tell an impactful story.

• Identify and support new communication channels to promote Paradigm and deliver key messages to customers.

• Produce regular analytics reports to inform and shape future content.

About you:

• At least one/two years experience working as a communications professional.

• Confident in handling projects with a strong understanding of communication planning.

• Demonstrable success in managing and executing communication campaigns.

• Proven experience in managing social media channels and engaging online communities.

• Excellent writing skills with the ability to interpret information and communicate effectively in English.

• Basic design skills (including InDesign, Photoshop/Lightroom, Canva, Biteable, filming, and editing).

• Organised with excellent time management and attention to detail.

• Self-motivated and able to work both autonomously and within a team.

• Willingness to attend occasional resident or promotional events in the evenings or at weekends.

Application Process:

For the full job description and person specification, please visit our careers page. If you have any queries about this vacancy, please email recruitment@paradigmhousing.co.uk, and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV to assess your application against our essential and desired criteria. Please include in your covering statement how you meet these criteria to ensure your application receives the consideration it deserves.

Thank you for your interest in Paradigm Housing Group.

We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

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