Visitor Experience Assistant

Every summer Buckingham Palace opens its doors to the public from late July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence.

By joining our team you will help to create memorable moments for thousands of visitors. We have three roles available, each will allow you to showcase your customer service skills, while enjoying a rewarding summer job that directly supports Royal Collection Trust's charitable objectives.

Ticket Sales and Information Assistant

As the first point of contact for visitors, you'll guide them through their booking, provide information about the Palace, and ensure they have everything they need for their visit.

Key Responsibilities:

• Process ticket sales efficiently via telephone, online, and in person at our ticket counters.
• Use online systems to manage bookings and provide accurate visitor information.
• Upsell items such as souvenir guides or charitable donations where appropriate.

Retail Assistant

Working across our shops and sales points, you'll help to deliver a seamless shopping experience for thousands of customers.

Key Responsibilities:

• Greet customers and provide knowledgeable advice on our range of products.
• Help your team reach sales targets while delivering an exceptional customer service.
• Replenish stock on the shop floor and maintain visual displays to ensure an efficient and enjoyable shopping experience

Visitor Services Assistant / Warden

Occupying a number of posts along the visitor route, both indoors and outdoors, you'll ensure every visitor has an exceptional experience from welcome to goodbye.

Key Responsibilities:

• Welcome visitors, answer questions and provide information about Buckingham Palace and its history.
• Ensure the safety and security of visitors and the site.
• Monitor visitor flow, support access requirements and audio guide distribution.

Essential criteria for all roles:

We are looking for individuals who are passionate about delivering outstanding customer service, thrive in team-oriented environments, and excel in clear and effective communication. These qualities are essential across all three roles, as they are key to creating a positive experience for our visitors.

To find out more, see an information pack, and to apply, click the Apply Link