Advanced Customer Service Advisor | S1 | Select | Belfast

Join our community.

As a Select Colleague, you will also support our customers within the Private Banking segment. Daily activities within both Select & Private are focused around delivering a service that's second to none, ensuring that we enhance every interaction, by discussing opportunities to deepen and grow our relationship, through conversations that add value and deliver the right outcome for our customers. This means you can really focus on building the relationship with your customers and are not limiting your time or focus on one element of your role.

You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.

In addition to the above, we'd love to support your ongoing career progression and development within Santander and can offer successful candidates the opportunity to complete R01 & R02 Financial Services qualifications, once settled in role.

The difference you'll make:

• Acting as the first point of contact for Select & Private customers over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our Select & Private contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you'll bring:

These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively, coupled with a desire to truly support our Select & Private segment customers
• Identify suitable opportunities, where relevant, within Wealth Management & Insurance that help their money work better for them and enhances their relationship with Santander
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know:

This role is based in Belfast.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month.

If you apply for this role in this location, it's important you consider your travelling distance, time and cost from your home to the office.

We're happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

This will be a 35 hours per week, permanent contract. Shifts will be scheduled Monday - Friday 12noon - 8pm, with the expectation of working 1 in every 6 Saturdays, with an alternative day off that working week.

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £22,604 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santander's success by saving or investing in our share plans. 
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more. 
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

Right to work in the UK.

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

• What to do next:-

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.