Social Care Market Quality Assurance and Contracts Manager

Human Resources & Development - Form 35a Version 16 - Issued February 2025 JOB DESCRIPTION AND PARTICULARS OF APPOINTMENT Job Title: Social Care Market Quality Assurance and Contracts Manager Post Number: P11250 Grade and SCP: Band 13 SCP 39-43 Commissioning Team Where your role fits at Shropshire Council As Shropshire Council we are rightly proud of our achievements and we have proven to be a resilient local authority in our response to the many challenges we overcome, particularly over recent years. We will be continuing this momentum with ambition and a focus on delivering our four key priorities outlined within the Shropshire Plan: Healthy People, Healthy Environment, Health Economy and Healthy Organisation. We are committed to achieving this by aligning everything we do to our vision 'Shropshire - living the best life'; to tell everyone that Shropshire Council is a great place to be. We will enable a skilled, happy, healthy, diverse, inclusive, empowered, and proud workforce that influences and leads change, addressing any inequalities. As a member of the Social Care Quality Assurance and Contracts Team, you will support the achievement of these key priorities, making a real difference to the lives of people in Shropshire. We are a supportive team who work closely with Social Care colleagues to promote good outcomes for people who use our services. Working with a range of partner agencies to support vulnerable adults, children, young people and families and continue to develop collaborative working. Overview of your role To lead on transforming and imbedding a quality assurance structure for our care market in Shropshire. To manage the team in relation to their contract and market support work for adult and children social care services and to oversee contract compliance particularly (but not exclusively) in relation to contracts issued by the Council to providers of community care and support services, such as residential and nursing homes, domiciliary care, supported to advise care commissioners on contractual and quality issues. living services, and other community contracts, and Who will your manager be and what will you be responsible for? You will be: reporting to the Service Manager who is in turn responsible for your health and safety, training and development. responsible and accountable in a supervisory/managerial capacity, monitoring performance, supporting development and undertaking annual appraisals. line management, acting for staff expected to lead and/or contribute to a range of projects and build relations with both internal and external partners in order achieve specified outcomes but will not have direct authority over those involved. responsible for preparing responses in line with Shropshire Council's corporate processes and national/regulatory/statutory processes (e.g. complaints, MP enquiries, Information Governance requests, customer enquiries, media enquiries, HR staff investigations etc..). These responses should be in line with the quality and timescale expectations set out within Shropshire Council's published procedures and/or case allocation emails and discussions. responsible for completing within expected timescales all mandatory corporate and role specific training. Training requirements will be detailed in your corporate induction and Personal Development Plan (PDP). Courses are accessed via the council Learning Management System via the Intranet. What will you be doing? To develop a structured and consistent approach to quality assurance, contracting and contract monitoring and management of care markets To project manage transformation and tender processes and assist in the selection of service providers and the negotiation of new contracts. To oversee, giving direction to Officers in regards contract development and management, contract compliance and procurement in relation to a range of social care providers and the care market. To provide advice and guidance to Senior Commissioners about the Council's social care contracts and service agreements which will assist them in gaining maximum value from the contracts. To attend meetings relating to commissioning initiatives and projects and ensure input from a contracting perspective. To manage, support and develop a team of contracts staff, carrying out supervisions, annual reviews, and planning and leading team meetings. To, when required, undertake recruitment and selection of staff to the team. To ensure that corporate complaints processes are supported with regard to complaints relating to social care providers. To prepare contracts, reports, interpret information and make recommendations to Senior Managers of the Council in respect of aspects of contract monitoring and compliance. To attend or chair meetings with members of relevant local and regional contract and information sharing forums. To undertake any other duties that may be required as directed by the Senior Manager and are commensurate with the grade. The above duties are an illustrative outline and are not an exhaustive list. You will be expected to become involved in a range of work to enable the service to respond effectively to the changing requirements of the Council and changes affecting the workforce. What we expect of you You will: adopt a customer focused approach when delivering your service, ensuring engagement with service users and maintenance of an appropriate personal profile, act as an advocate for your service and work collaboratively with colleagues across the whole Council to meet the needs of the people of Shropshire, meet individual, service and personal development targets agreed through the Personal Development Review Process, learn from experience and are committed to continuous improvement individually and as an employee of the Council, work with colleagues to meet your team's key performance indicators, support a culture of team working and ensure the team functions successfully in support of the Council's corporate and service objectives. meet the behaviours and competencies adopted by the Council in the way in which they achieve their objectives and carry out their work. a priority for the Council is the protection of vulnerable people, ensuring they are able to live as independently as possible. The post-holder will promote and engage with Council's responsibility to safeguard the welfare of children, young people and adults, and protect their right to be safe from harm. expected to undertake all relevant training requirements specifically to the role including formal Hearing / Investigating Officer training relating to Disciplinary / Grievance policies and procedures. What are your conditions of Service The conditions of service are those laid down by Shropshire Council, which have been adopted and amended as necessary from those laid down by the National Joint Council for Local Government Services. Your primary work base will be at The Guildhall, Frankwell, Shrewsbury with the requirement to regularly work from home. Your post is subject to the following: The post is Permanent, for 37 hours per week, Normal office hours are 8.45am - 5pm Monday - Thursday and 8.45am - 4pm Friday, with a minimum lunch break of 30 minutes. Occasional evening work may be required, The post is subject to the Council's annualised hours scheme as implemented within the specific work area. This post carries eligibility to join the Local Government Pension Scheme. Information about this will be sent with any formal offer of appointment. Annual leave entitlement is a pro rata flat rate scheme of 207 hours (28 days) annual leave plus bank holidays, with five days extra awarded to those staff with five years local government service giving an entitlement of 244 hours (33 days). Two days of an employee's allowance (pro rota for part time staff) must be taken at Christmas for any potential Christmas closures. Employees who work in a building/service which is required to open over the Christmas period, the two days leave (pro rota) can be carried over into your next leave year but must be used by the end of March. The appointment is subject to three months' notice in writing on either side. The appointment is subject to six months' satisfactory probationary service during which time the notice period will be one week on either side. Smoking is not allowed in Council buildings, in Council vehicles or in any Council place of work. It is a condition of your appointment that you provide a suitable vehicle for the performance of your duties and that this is readily available for use during normal working hours. You are entitled to claim for reimbursement of the costs of travel on council business at the rate of 45 pence per mile. What pre-employment checks will we undertake? The appointment is subject to receipt of the following pre-employment checks; 1. Satisfactory employment references, 2. Medical report, 3. Evidence of the qualifications required for the post/listed on your application form