Application Support Analyst (22842)

• Advertised Salary: £31,971
• Function: Head Office
• Job Number: 22842
• Contract Type: Permanent
• Full/Part Time: Full Time
• Total Contracted Hours: 39
• Closing Date: 3 April 2025
• Postcode: PO6 3FE
• Location: Portsmouth, Lakeside North Harbour

As an Application Support Analyst you'll be responsible for managing a number of applications through their entire lifecycle to ensure application performance, reliability & continued improvement.

What you'll get..

• Hybrid working with a minimum of 2 days in our Portsmouth Lakeside Head Office
• 31 days leave (incl bank holidays) rising to 36 with service
• 20% store discount
• Healthcare cash plan, pension & share incentive plan
• Life Insurance
• EAP (including 24/7 access to virtual GP and annual health check)
• Financial Wellbeing tools
• Cycle-to-work scheme
• Free onsite parking at our Lakeside Head Office
• Training & development opportunities

What to expect..

• Manage the entire lifecycle of applications ensuring they are aligned with business needs and operational requirements.
• Support change projects by providing expertise and input related to the applications domain.
• Assist in the planning, testing and implementing changes to application.
• Work with application providers to support the incident management process, identify root causes and implement corrective actions in line with SLA's.
• Conduct regular maintenance activities and ensure applications are up to date and comply with standards.
• Monitor performance and availability, identifying and addressing issues proactively.
• Generate reports & maintain comprehensive documentations.

What we're looking for..

• Proven experience as an applications analyst or similar role.
• Familiarity with Information Technology Infrastructure Library (ITIL) or similar frameworks.
• Strong understanding of application lifecycle management and maintenance practices.
• Experience supporting change projects and managing application-related incidents.
• Excellent problem solving and analytical skills.
• Strong organisation skills and high attention to detail.

About Us

We're an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We're owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.