Customer Service Advisor (Grade 4)

Who You Are

As a Customer Service Advisor, you are the initial point of contact for residents, handling various council tax-related enquiries. Your role is pivotal in delivering exceptional customer service while managing sensitive information. You must be adept at explaining council tax bills and resolving residents' issues efficiently.

What the Job Involves

Your responsibilities include managing inbound calls regarding Council Services, specifically Council Tax. You will assist residents in understanding their tax bills, setting up payment plans, and managing accounts. Additional tasks involve resolving disputes, setting up payment options, ensuring compliance with council policies, and maintaining accurate records of customer interactions.

Skills

• Experience with CTAX billing and recovery enquiries
• Proficiency in using Revenue systems like NEC Northgate
• Current BPSS certification for the duration of the placement
• Ability to handle sensitive information with care
• Exceptional customer service skills