Head of Revenues & Benefits

Who You Are

An experienced leader with a strong background in managing and directing high-performing and strategic Revenues and Benefits services. You should be committed to providing high-quality, cost-effective service delivery that aligns with the Council's policy objectives. You excel at engaging with stakeholders, fostering effective working relationships, and fostering a high-performing, customer-focused culture within your team.

What the Job Involves

As the Head of Revenues and Benefits, you will be responsible for leading and managing the provision of strategic Revenues and Benefits services within the Council. Your main duties include leading teams, developing strategy and policy, supporting ERP system implementation, managing budgets, engaging with corporate teams to enhance council operations, maximizing government subsidies, contributing to performance boards, improving customer experience, and providing advice to Councillors. You will also undertake other duties as required, ensuring a consistently high level of performance and customer satisfaction.

Skills

• Degree level education or equivalent experience
• Continuous learning and improvement mindset
• Excellent relationship management skills
• Strong written and oral communication
• Innovative and creative thinking
• Experience leading key projects
• Strategic initiative leadership
• Adaptability to change
• High autonomy and self-motivation
• Leadership with integrity
• Evidence-based decision making
• Political astuteness
• Project management experience (desirable)
• Experience managing budgets (desirable)