Senior Business Support Officer (Gr 5)

Who You Are

You are a vital resource needed to cover a current vacancy during a transformation process in our service. You excel in front line administrative support and have a proven track record in managing adult safeguarding alerts and social care requests. Your ability to provide outstanding customer service and manage complex data processes makes you an asset to our team.

What the Job Involves

This role involves the business administration and data processing of adult social care requests. You will be part of a multi-skilled team, delivering effective and consistent customer service across various platforms: over the phone, online, and in person. The job requires managing complex and sensitive emails with professionalism and timeliness. You will enjoy a flexible hybrid working arrangement, including a minimum of 2 days in the Civic offices after training.

Skills

• Excellent digital communication skills
• Extensive experience in customer service environment
• Ability to deal with sensitive and complex inquiries
• Flexibility and adaptability to work pattern demands
• Experience with CRM platforms and Google Mail
• Experience and knowledge in adult social care administration (desirable)