Lettings Assistant

About the roleWe have a new opportunity for a Lettings Assistant to join our team in Oldham on a full time, permanent basis.

Hybrid working is available with this role.

The Lettings team all work hard to deliver an amazing customer focused lettings service. You will be part of a wider team of Lettings Officers and Lettings Assistants who deal with re-lets, mutual exchanges and tenancy changes. The team have developed an amazing lettings experience by making it easy for customers to do business with us through mainly electronic communication and by having a warm and friendly approach that's designed to get things done.

You will support the Lettings Officers to manage the end-to-end lettings and tenancy management processes. You will prepare new tenancy agreements, obtain rent value information, create tenancies on the housing system, and conduct affordability assessments of applicants. You will also assist by liaising with both internal and external customers including local authorities and external agencies.

What we are looking forThis is a busy position and the ability to juggle lots of different tasks is essential along with experience of working to tight deadlines, good listening skills and a 'can do' attitude. Excellent customer service skills and an understanding of the importance of communication - either by phone, email, text, or letter, is also essential along with excellent attention to detail and the ability to follow agreed procedures.

You will also be able to demonstrate:

• Proven experience of providing excellent customer services.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Proven ability to provide accurate and clear responses to routine customer enquiries in writing, or by telephone.
• Good oral and written communications.
• Good knowledge of Microsoft Office.

If you are interested in this vacancy and would like to apply for this role, please e you meet the essential criteria, please review the role profile to ensure you meet the essential criteria..