Aftersales Manager

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.

We are fortunate to count Toyota as one of our brands, and due to continued success, we are on the lookout for an Aftersales Manager to ensure the best post-sale care is delivered by the team at our Snows dealership based in Paignton.

Your day

The Aftersales Manager will lead and manage the dealership's Aftersales team to deliver profitability and customer satisfaction:

- Manage the Aftersales team ensuring all agreed customer service targets are met to maintain the brand experience

- Ensure that the Aftersales team work effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service

- Manages the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved.

Have you got what it takes?

- Passion for delivering an excellent customer experience

- High level of communication skills

- Good organisational and planning skills

- A desire to achieve challenging goals and targets

- Ability to make decisions

- Valid driving licence

What is in it for you?

- £35,000, plus Bonuses, plus company car

- Full training and support to help you immerse yourself in the role and Snows values

- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).

- Birthday day off

- Discounted MOTs, service, and parts

- 'Recommend a Friend' and 'Introducing a Customer' scheme

- Life Assurance benefit

- Snows contributory pension scheme.

- BEN - Employee Assistance Programme.

- Excellent development opportunities to learn and grow with Snows

Hours of work:

- Monday to Friday 08:00 - 18:00 (with 1 hour for lunch)

- Saturday 08:30 - 13:00pm (1 in 3 rota)