Car Parts Advisor

Purpose of the Role

To support the Parts Manager in ensuring the smooth and profitable operation of the Parts Department, maintaining strict adherence to Dealership Operating Standards and Company policies and procedures.

Does this sound like you?

• You enjoy meeting new people and building strong connections.

• You have excellent communication skills and enjoy presenting ideas.

• You have a keen eye for detail.

• You're passionate about the automotive industry and want to work for the world's largest manufacturer.

• You're organised, flexible, and hardworking.

• You thrive in a team environment and enjoy supporting colleagues.

Key Responsibilities

• Serve customers at the parts counter and handle telephone enquiries.

• Provide excellent customer service by offering accurate and prompt information.

• Establish and maintain strong customer relationships through professionalism and integrity.

• Manage the receipt and return of manufacturer goods, ensuring accurate stock control.

• Ensure all stock is checked, properly stored, and readily available.

• Accurately process and dispatch customer orders.

• Handle customer returns, ensuring correct re-entry to stock or return to suppliers.

• Maintain up-to-date knowledge of products, parts, and accessories.

• Manage parts and accessories catalogues, ensuring all information is current.

• Maintain a structured and efficient parts prospecting system.

• Ensure compliance with safety and security procedures to protect staff, property, and stock.

• Maintain accurate cash and credit controls, including sales receipts and account transactions.

• Keep all administration and documentation up to date, ensuring smooth operations.

• Maintain high standards of housekeeping in all customer-facing and stock areas.

• Support stock-taking activities as required.

• Assist with the collection and delivery of parts when necessary.

• Adhere to the company's Health & Safety procedures at all times.

• Carry out any additional tasks or projects as required.

Key Competencies

Customer Service & Sales

• Build rapport with customers, understanding both stated and unstated needs.

• Recommend the most suitable products and accessories based on customer requirements.

• Provide accurate pricing and availability information.

• Promote the sale of genuine parts and accessories, maximising opportunities to upsell.

Stock Control & Coordination

• Maintain stock levels in line with company standards.

• Process orders for the Service team, including special orders.

• Inspect all parts and accessories upon receipt.

• Manage returns, warranty claims, and supplier policies effectively.

• Ensure all parts are correctly stored and logged.

• Complete all relevant administration promptly and accurately.

Service Team Support

• Ensure Service personnel have the necessary parts for scheduled work.

• Coordinate with the Service team to minimise vehicle downtime.

Trade Sales

• Identify trade sales opportunities and manage van deliveries.

Team Collaboration

• Work closely with colleagues to deliver a seamless customer experience.

• Identify and refer sales opportunities to the appropriate specialists.

What We're Looking For

• Knowledge of automotive parts.

• Strong customer service skills.

• Sales experience.

• Attention to detail.

• Proficiency in computer systems.

• Problem-solving abilities.

Benefits

• 30 days annual leave (including bank holidays), increasing with tenure.

• Loyalty & Long Service Awards.

• Life Insurance (after qualifying period).

• Car Leasing Scheme (after qualifying period).

• Private Health Plan (Simply Health).

• Eyecare vouchers.

• Discounts on car purchases, repairs, and parts.

• Employee Assistance Programme.

• Ongoing training, both in-house and with the manufacturer.