Centre Principle

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently recruiting for a Centre Principal at Snows Lexus, Exeter.

Your day

- To continually foster a positive customer centric approach and maintain a high level of customer satisfaction across all departments, through a one team approach.

- Manage team members to ensure they meet their set goals and objectives in order to achieve high performance.

- Oversee the transfer of product knowledge to the team to ensure they are up to date on the product/brand and have received the relevant training to their role

- Develop and achieve a Department Profit Plan ensuring it involves all financial aspects of the departments, including annual business plans, marketing and advertising budgets, operating expenses, capital budgets and the assessments of forecasts and potential.

- Responsible for overseeing the administrative control system to ensure it is being followed correctly and ensure adherence to all department and group policies.

- Ensure all enquires are handled effectively following the correct departmental process and that all subsequent transactions are recorded in the right way (i.e., insurance, mechanical protection and the commission received.)

- Ensure the 'Treating Customer Fairly' process is followed to assist the Group in meeting its obligations under the Financial Conduct Authority's guidelines.

- Manage the stock (new and used vehicles, parts) daily, considering residual values ageing, stock levels and potential provisions.

- Ensure accurate customer records in both computer and paper formats are kept. (GDPR)

- Control the security of all vehicle stocks, keys, and vehicle documents to ensure they are kept safely.

- All used vehicles offered for sale are to be presented as to how the Brand specifies to their Used Car standards, complete with photographs and mailer material.

- Authorise all repair and preparatory work on sales vehicles to ensure they meet the standards.

- Oversee the showroom and outside display areas ensuring they are kept to a high standard for any potential customers.

- Manage the presentation of the dealership off-site, through marketing activities such as advertising, sponsorship, or promotions, to ensure conformity with the Brand specifications.

Have you got what it takes?

- Experience of a Sales leadership role

- Full driving licence

- Working knowledge of service and parts operations.

- Numerate and articulate.

- A full driving licence.

- Inspiring leadership and teamwork.

- Develops self and others - has experience managing a team.

What is in it for you?

- Highly competitive salary and bonus scheme.

- Full training and support to help you immerse yourself in the role and Snows values.

- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20, 25, 30 years anniversary. (Pro rata for part time employees).

- Discounted MOTs, Service & Parts.

- Recommend a Friend Bonus/ Introducing a Customer Bonus.

- Life Assurance Benefit.

- Snows Contributory Pension Scheme.

- BEN - Employee Assistance Programme.

- Excellent development opportunities to learn & grow with Snows.

- Role dependant - tool box insurance

Hours of work:

Monday to Friday 08:30 - 18:00 - No WednesdaySaturday 08:30 - 17:00

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.

** Important Consent Note ** By clicking the "Submit Application" button, you are expressly giving your consent for us to retain and share your CV within the Snows Group. This is for the purpose of highlighting your details to other roles within the Group which may be suitable for you. As a result, you are giving your consent to receive verbal and email contact from Snows for the purposes of discussing our available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the "Submit Application" button.

Thank you for applying to Snows.