Customer Booking Administrator

Job Description

Find where you belong!

Are you highly organised, detail-oriented, and looking for a fast-paced role in a supportive team? Our Group Sales team in Thame is looking for two Group Sales Administrators to ensure a seamless experience for our customers.

Role 1: this will be a 6 month contract- full time hours

Role 2: this will be a permanent role- full time hours.

What's it all about?

The Group Sales Administrator role is focused on providing administrative support to the Group Sales team in a fast-paced, target-driven environment. The main objective is to ensure that all group bookings are managed and processed efficiently and accurately, meeting customer needs and the team's productivity targets.

You will be responsible for updating bookings in the OPERA booking management system and CRM, liaising with customers to receive and enter rooming lists, and ensuring all bookings are up-to-date ahead of the guests' stay. You'll also conduct quality checks to maintain the agreed accuracy and productivity standards.

Why Travelodge?

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues' wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Who will this appeal to?

We're looking for someone with strong attention to detail, excellent organisational skills, and the ability to work under pressure. You'll need to be comfortable calling customers to resolve queries, secure payments, and manage their bookings to stay. Strong written and verbal communication skills are a must, as is the motivation to build great relationships with both customers and colleagues.

If you're self-motivated, and enjoy working in a target-driven environment, we'd love to hear from you!

What are the extra benefits of working for Travelodge?

• X2 roles- Role 1: this will be a 6 month contract- full time hours

  Role 2: this will be a permanent role- full time hours.

• 37.5 hours per week
• Up to £24,600 per annum depending on experience.
• Hybrid working- 3 days in the office, 2 days working from home.
• 50% personal discount for hotel bookings and great friends and family discounts too!
• Contributory pension scheme
• 25 days holiday + bank holidays, increasing with length of service
• Annual bonus (discretionary)
• Life Assurance cover
• A focus on learning and career development
• Monday - Friday 9am - 5pm