Customer Booking Advisor

Job Description

Find where you belong!

Ready to dive into a role where you manage group bookings and create amazing customer experiences? As a Group Sales Advisor/ Customer Booking advisor at Travelodge, you'll handle bookings of 10 rooms or more, support enquiries via phone, email, and our website, and build fantastic relationships with our corporate and travel trade partners. You'll be at the heart of achieving sales targets and ensuring every customer has a great booking experience with Travelodge.

What's it all about?

As part of our Group Sales team you will manage group bookings of 10 rooms or more. You'll play a crucial role in achieving sales targets, supporting our hotels, and ensuring an excellent Customer Journey for all. Your responsibilities will include managing bookings through our central system, handling enquiries via telephone, email, and website, following up with customers, and building strong relationships with our corporate and travel trade partners. General administration duties will also be part of your day-to-day activities.

Why Travelodge?

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues' wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Who will this appeal to?

This role is perfect for individuals who excel in building relationships and enjoy working in a fast-paced, target-driven sales environment. If you are comfortable making proactive calls to follow up on queries, managing bookings from enquiry to stay, and have a keen eye for detail, we want you on our team. Strong written and verbal communication skills, self-motivation, and enthusiasm are key to succeeding in this role.

What are the extra bits?

• 37.5 hours per week
• Salary: £26,237 per annum plus bonus
• Based in Thame with hybrid working (3 days in the office and 2 days from home)
• 50% personal discount for hotel bookings and great friends and family discounts too!
• Contributory pension scheme
• 25 days holiday + bank holidays, increasing with length of service
• Annual bonus (discretionary)
• Life Assurance cover
• A focus on learning and career development

• Monday - Friday 9am - 5pm