Hotel Booking Support Manager

Job Description

Find where you belong!

Are you a natural leader who excels at solving problems and delivering results? Join us at Travelodge as a Hotel Booking Support Manager, where you'll take charge of ensuring exceptional service, driving revenue, and minimizing costs. This role is a 12 month fixed term contract covering Maternity Leave.

What's it all about?

In this role, you'll lead and support a team of 11 advisors, ensuring we deliver excellent guest experiences while achieving commercial goals. You'll oversee day-to-day operations, manage team performance, and work collaboratively across departments to maximize revenue opportunities and minimize costs. With a focus on ensuring smooth operations, you'll also handle incident management and produce weekly reports to evaluate performance and recommend improvements that play a key role in maintaining our high standards and protecting the Travelodge brand.

Why Travelodge?

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues' wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Who will this appeal to?

This role will appeal to someone who thrives on leading teams, solving complex challenges, and making a tangible impact in a fast-paced, customer-focused environment. The perfect candidate is a confident decision-maker with a keen eye for detail, excellent communication skills, and a passion for balancing commercial goals with exceptional guest experiences. If you enjoy working collaboratively, analysing data to inform strategy, and stepping up to handle critical situations with professionalism, this role is made for you.

What are the extra bits?

• 37.5 hours per week
• £36,000 per annum depending on experience
• 12 month Fixed Term Contract- Mat Leave Cover

• Hybrid working- 3 days in the office, 2 days working from home.

• Monday to Friday 10am to 6pm, with the occasional evening, weekend and bank holiday.
• 50% personal discount for hotel bookings and great friends and family discounts too!
• Contributory pension scheme
• 25 days holiday + bank holidays, increasing with length of service
• Life Assurance cover
• A focus on learning and career development