Skills Trainer

Job Description

Find where you belong!

Are you passionate about developing people and delivering exceptional customer experiences? We're looking for a Skills Trainer to design and deliver impactful training programs that empower our teams across Travelodge hotels and bar cafes. If you have a background in hospitality, a knack for inspiring others, and thrive in a fast-paced environment, this could be the perfect role for you!

What's it all about?

At Travelodge, we're all about creating exceptional experiences for our guests, and at the heart of this is our amazing team. As a Skills Trainer, you'll play a vital role in developing the knowledge, skills, and confidence of our colleagues across our hotels and bar cafes, ensuring they deliver outstanding customer service every time.

In this nationwide role, you'll design, deliver, and review engaging training programs that cover front-of-house and back-of-house operations. From customer service and product knowledge to technical skills and compliance, you'll provide the tools and inspiration our teams need to excel. The role requires a hands-on approach, engaging with teams on-site and virtually to provide training and coaching that drives both individual and team performance. It also involves equipping managers with the skills and tools to lead their teams effectively and ensure consistent operational excellence.

In this role you'll work closely with colleagues to identify training needs, respond to queries, and continuously improve learning initiatives. Using insights from tools like mystery customer data, you'll develop targeted materials that address specific challenges and elevate performance.

Why Travelodge?

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues' wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Who will this appeal to?

The ideal Skills Trainer is a passionate professional with a strong background in hospitality and training. They bring operational experience across bar, food service, and kitchen operations, with expertise in stock management and product knowledge. Skilled in delivering engaging training sessions, they inspire and motivate individuals and teams while maintaining a customer-focused mindset. Organised and adaptable, they thrive in fast-paced environments, managing schedules and responding to evolving needs. Their ability to build strong stakeholder relationships ensures their training aligns with business goals and drives exceptional results. Experience in branded operations, new openings, and diverse customer demographics is a plus. Above all, they are committed to empowering colleagues, fostering confidence, and creating a culture of continuous learning to deliver outstanding customer experiences.

What are the extra benefits of working for Travelodge?

• 37.5 hours per week
• £36,000 per annum depending on experience
• 9 month Fixed Term Contract
• Hybrid working- 3 days working/delivering in hotels, 2 days working from home, but this will depend on business needs.
• Nationwide travel required
• 50% personal discount for hotel bookings and great friends and family discounts too!
• Contributory pension scheme
• 25 days holiday + bank holidays, increasing with length of service
• Annual bonus (discretionary)
• Life Assurance cover