Administrative Officer (Children's Commissioning)

About Us

At West Sussex County Council, we are ambitious for our children and our workforce. We are committed to improving our services for the children and families in West Sussex that we support and care for.

Children, Young People & Learning are focused on delivering a significant shift to prevention of needing to bring children into care where it is safe not to. Closer working with partners, and a focused commissioning strategy will achieve better outcomes for our children and young people.

The Opportunity

Salary: £25,584 to £25,992 per annumWorking Pattern: Full time, 37 hours per weekContract Length: PermanentLocation: Worthing with some flexible working.

Are you a highly organised individual?

Do you have strong administrative skills?

Are you customer focused?

If the above applies to you, we encourage you to apply for our administrator position.

You will be supporting the team with a variety of administrative tasks from data entry, customer enquiries filing, arranging meetings and sending agendas, collating information, updating spreadsheets and updating council IT systems, always with a customer focused approach.

You will be a great team player, with the ability to establish and sustain positive working relationships, as well as communicate effectively, both verbally and in writing. As someone who is versatile and open to change, you will relish the opportunity this position presents to meet service requirements, with a keen eye for accuracy and detail.

Experience and Skills

Key Skills:

1. Good verbal communication skills for answering telephone queries effectively and communicating with colleagues and customers face to face and virtually.
2. Clear and effective written communication skills to process data and financial information, to write non-standard correspondence and respond to emails appropriately.
3. Good numeracy skills to work with figures and data to make sound and accurate financial calculations and data collection, working methodically.
4. Sound and accurate IT skills including Word and Excel (or equivalent) for daily office duties such as using e-mail, processing documents or updating spreadsheets.
5. Good analytical and problem-solving skills to analyse specialist information and draw practical conclusions and appropriate actions with an understanding of relevant policies and procedures. For example, to process referrals, upload to relevant systems and notify service users and referrers.
6. Ability to embrace change and adapt to changing situations and new ways of working positively and effectively. Including the ability to learn new systems and processes.

Qualifications and/or experience:

• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• Experience of working in an office environment.
• Relevant technical knowledge of procedures and practices associated with delivering an administrative service.
• Experience of working in an office environment.
• Sound and accurate overall IT knowledge and experience in using Microsoft Office.
• Experience working with care record management systems - Desirable
• Knowledgeand awareness of the processes and systems associated with working within the service specialism (MIS and Mosaic) - Desirable

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance, and are rewarded for the work they do.

In addition to working within a great team and a brilliant opportunity you will receive:

For a full list of the benefits offered, you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05592.

For an informal conversation or for further information regarding the role, please contact Aislinn Fletcher (Team Manager) at aislinn.fletcher@westsussex.gov.uk, for issues or queries regarding your application please contact hrrecruitment@westsussex.gov.uk.

To apply, upload your CV and cover letter explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

This post is subject to 5 years referencing and an occupational health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

For information regarding your eligibility to apply for this role under our Disability, Veteran's or WSCC Care Leaver's Guaranteed Interview Scheme, this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!