Specialist Refugee Housing Caseworker

Salary: £33,366 - £35,235

Hours per week: 37 hours

Temporary/Fixed term: 12 months

Interview date: To be confirmed after shortlisting

Housing - Empowering Housing Solutions for All in Wiltshire

Our Housing Solutions Service ensures customers can get housing advice and help if they're homeless or threatened with homelessness. The aim of the service is to help people in housing need respond proactively to their housing situation and find suitable and affordable housing.

In this crucial role, you will work in the community with refugees and persons granted humanitarian protection who are facing homelessness. The customers will include refugees who are no longer entitled to occupy Home Office asylum accommodation and others admitted to the UK under one of the safe routes. You will provide advice, work proactively to prevent or relieve homelessness under the council's statutory responsibilities, and assess housing need against a background of high demand for social rented homes and a need to explore other housing options. You'll collaborate with various departments and agencies to fulfil our statutory duties to homeless people and help others in housing need in our challenging housing market.

Refugees and persons admitted to the UK under humanitarian protection rules have, in many cases, suffered hardship and trauma. We are looking for someone who not only has knowledge of landlord & tenant, allocations and homelessness law, but also someone who is highly empathetic, robust, agile, customer-focused and able to work in a trauma-informed way.

Offer advice and guidance to those in your community without homes or in unsuitable housing. Support and empower them to improve their housing situation, helping to create a lasting positive change.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here!

Please download and read the role description and person specificationcarefully before you apply as well asOur Identity.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.

For more details, contact John Walker, Housing Solutions Service Manager, at john.walker@wiltshire.gov.uk.

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion.

Disability Confident Employer

Application process

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