Benefits Form Filler Volunteer

As a Citizens Advice Benefits Form Filler, you will be providing essential support to residents who need help to receive the financial help they need. After appropriate training, you will help residents to complete disability and sickness applications, grants and travel support.

• Attend training and keep up to date, supported as part of a team
• Fill in paper or online forms for Attendance Allowance, Personal Independence Payments, Limited Capability for Work, discretionary housing payments etc
• Complete benefit checks to identify any other help
• Apply for charity and other grants or other help such
• Support people either in person at one of our offices or community locations, by phone or video

What is in it for you?

• Make a real difference to people's lives
• Learn about a range of issues such as benefits, debt, employment and housing
• Build on valuable skills such as communication, and problem solving, and increase your employability
• Work with a range of different people, independently, in a team and within your local community
• Have a positive impact in your community.

We'll reimburse expenses too.

What do you need to have? You don't need specific qualifications or skills, but you'll need to:

• Be friendly and approachable
• Be non-judgemental and respect views, values and cultures that are different to your own
• Have a positive attitude towards fundraising have excellent verbal and written communication skills
• Have good IT skills
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• Be willing to undertake training in your role

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds, and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.