Volunteer Reception / Front of House Team Member

Are you a fan of the BBC Repair Shop? Do you love hearing the stories of treasured items being brought back to life and restored to their former glory? Do you have a warm and friendly personality that makes people feel comfortable and relaxed? If so, then come and join the Shrewsbury Repair Cafe.

Meeting on the third Saturday of the month, Shrewsbury Repair Café holds an event at Shrewsbury URC, where members of the public bring broken, or torn, or damaged or non-working household items in to be repaired by a team of volunteers repairers.

The Reception Team are the public's first encounter with the Shrewsbury Repair Café and play a pivotal role in ensuring that the whole Repair Café runs smoothly and well.

Volunteer Reception Team Members are expected to be courteous to all those attending the Repair Café and abide by all policies and procedures of the Shrewsbury Repair Café.

The Reception Team welcome every person who comes into the café, help them fill out a registration form and gather some basic information on the object they have brought in for repair. It is often so privileged to hear what an object means to the person. They introduce them to the repairer allocated to them and direct the visitor to the refreshment area, keeping them informed of the progress of the repair, always being friendly and respectful. The Reception Team also take publicity photographs and videos, when consent has been given. Members of the Reception Team need to have a warm personality, an empathetic manner, good observational skills and a keen eye for detail.

All volunteers are asked, where possible, to assist in setting up the monthly event at the venue and returning the room back to normal use following the event.

The venue has full disabled access and facilities, free on-site parking for those attending the Repair Café and refreshments are provided throughout the day.

Shrewsbury Repair Cafe is one of the most respected and valued charities in the town. It has the most infectious atmosphere, the outcomes are so rewarding and the team prides itself on being supportive and caring to the public and to each other. So contact us - we would love to hear from you if you feel you want to join the team.