Caseworker

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to - no one's service is ever forgotten.

More and more people need help, so we are growing our network of dedicated caseworkers. Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support.

We value all our volunteers and the unique skills and experience they bring.

What you will be doing

Arranging to talk with potential beneficiaries (via Microsoft Teams) at a mutually convenient time.

Understanding peoples' support needs and gathering information to assess their circumstances.

Typing written case reports to apply for financial assistance Sign-posting to services providing specialist support, such as mental health or housing support.

Working closely with the regional office and branch chair.

Keeping beneficiaries and the SSAFA regional office up to date with progress.

The skills you need

Friendly and approachable

Great written and verbal communication skills

Non-judgemental

Reliable

Basic IT skills, utilising Teams and O365 packages

Great online research skills

Ability to problem solve

What's in it for you

Use your skills, knowledge, and life experience to benefit others

Multiple points of contact for support

Be part of a friendly and supportive SSAFA team

Develop your experience and skills which you can highlight on your CV and in job interviews

Access a range of training and learning opportunities

What you need to know

This role will be supporting casework across our Overseas branches, there will be no travel outside of the UK needed

This role will be conducted remotely with support from the SSAFA Overseas Regional Office and the SSAFA Thailand branch chair

You will need access to wifi and a PC/Laptop to be able to connect to Microsoft Teams (provided by SSAFA).

You may occasionally travel in the UK to meet with the SSAFA Regional Office Team - Travel expenses are provided.

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.