Key holder volunteer – Bala

Why am I needed?

Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple - to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can't do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we'd like you to volunteer your time and commitment to help us make a difference.

We need you to lead the shop volunteer team when the manager's not in work to make sure our customers are getting the best shopping experience possible. It's all about making sure that the shop's running smoothly, it looks good and there's money being made. You'll also be opening and closing the shop and completing the banking and shop admin as well as stock handling and managing our security processes. So, it really is a role where you'll get loads of retail management experience.

What will I be doing?

Opening and closing the shop

Complete the banking and shop admin

Communicating with a wide range of people

Serving customers at the till

Accepting donations from the public

Putting goods on display in the shop

Maintaining high levels of shop standards, presentation, and cleanliness

Generating add-on sales and Gift Aid conversion through high levels of customer service

Completing Gift Aid shop paperwork

Carrying out shop security procedures

Promoting awareness of the charity and the services that we provide

What skills do I need?

Leadership experience in a retail environment

Customer service experience

Fab communication skills both face to face and over the phone

You know your way around a shop and how to run it well

Good numeracy & cash handling skills

Good admin skills

You're really organised and can do more than one thing at a time

How much time do I need to commit?

We'd need you to give around 7.5 hours per week if you can with the possibility to do more if you'd like to. However, we appreciate any time you'd like to give; please let us know this on your application form.

What support will I be given?

Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.

Following that the Shop Manager and team will be on hand to advise and help you select products you can use.

Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

Boost your CV with retail management experience

The opportunity to develop new and existing skills

Access to all internal vacancies

Access to training

The enjoyment of meeting new people and being part of our Retail Team

Reasonable expenses will be reimbursed in line with organisational policy

The satisfaction of knowing you're making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services

Where will I be based?

In your local Tenovus Cancer Care shop

How do I apply?

If you're over eighteen years old and would like to apply please contact the Shop Manager in your local shop directly or alternatively please contact our Volunteer Development Team on 029 2076 8323 or e-mail volunteer@tenovuscancercare.org.uk for more information. To apply directly please visit our website.

Inclusivity:

Whether you're a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.

We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.