Work for Canada Life
Introduction to Canada Life
We’re market leaders and proud of the work we do. We provide retirement, investment and protection solutions to 3.5 million customers. We’ve been operating in the UK since 1903, supporting our customers and advisers for over 100 years. Our parent company, Great-West Lifeco, is a financially strong and modern global organisation, which has operations in Canada, United States, Ireland and Germany.
We have 470,000 pension annuities in force and manage more than £40 billion in equities, fixed income and property, as well as a comprehensive multi-asset range through our investments division. We sell products to individuals and corporate entities located in the UK through financial advisers.
Why we’re working with Rest Less
We believe that some skills can’t be taught. They come with experience. Like empathy and problem solving. That’s why we’re after people with life experience, who can relate to our customers and understand their needs. We have customers from different backgrounds and age brackets, so we want colleagues who are just as diverse.
Why work with Canada Life
At Canada Life, we find opportunities for growth. For our customers and colleagues. That’s why we invest in the development of our people, technology and workplaces. We want our people to have rewarding careers with us. Which is why we offer on-the-job training, flexible working and opportunities to push yourself out of your comfort zone.
We have over 1,200 colleagues working together across seven locations – including those working virtually. Potters Bar, our largest site, has over 600 colleagues. We also have teams based in Bristol, Isle of Man, Central London and Dublin.
Whether you work at one of our many locations, or from home, you can feel part of Canada Life from anywhere. To find out more about what it’s like to work at Canada Life, visit our careers page.
Think you would enjoy working at Canada Life?
Example roles at Canada Life
Customer Service Representative/Senior Administrator
At Canada Life, our customers are at the heart of everything we do. As a customer service representative/senior administrator, you’ll be their first point of contact. Our customers need us now more than ever, so you’ll be working as part of a team to support them in their journey, from start to finish.
Your day-to-day duties will include completing end-to-end process tasks, answering incoming phone calls and building your technical product knowledge. To keep us safe, you’ll also update and maintain company records to make sure legislative, customer and company requirements are met.
Team Lead/Manager
Our customers mean a lot to us. They’re at the heart of everything we do. That’s why it’s important to us that they have the best experience. As a Customer Services Team Lead, you’ll manage, motivate and inspire a high performing team to enhance the overall experience for our customers. You’ll also be responsible for making sure capacity for the team is proactively managed and that service requirements are met within the agreed timescales.
Performance and Oversite/Quality Assurance Analyst
Delivering fair outcomes for our customers is essential. As a Performance and Oversite/Quality Assurance Analyst, you’ll be responsible for making sure we’re meeting corporate objectives and, that the outcomes provided for our customers are in line with both business and regulatory requirements. Working as part of a team, you’ll use a variety of approaches, tools and techniques to achieve this.
Canada Life brand values
People. Together. Excellence. Integrity.
Everything we do is underpinned by our values.
We’re dedicated to finding opportunities for our people, customers and advisers. Opportunities that lead to growth, peace of mind and success. Our values hold us accountable, to make sure we’re doing our best. We know that values alone won’t create a company culture. It’s our people living them that brings our culture to life.
Canada Life diversity statement
We’re committed to being a fair and inclusive company where everyone feels they belong, has a voice and an equal opportunity to succeed. We understand that bringing your whole self to work is critical for your personal success and wellbeing.
One of the ways we promote an inclusive working environment is through our employee networks and community groups. These include our ethnicity and gender networks, our environmental sustainability group and our proactive approach to employee wellbeing.
We also work closely with experts to create an inclusive workplace for our people. We work with the Business Disability Forum and we’re committed to the Business in the Community Race at Work Charter.
Our senior leadership team and UK board promote this through their leadership practices because they recognise the benefits that a diverse workforce brings in terms of ideas, experiences and perspectives.