Work for Lloyds Banking Group
Introduction to Lloyds Banking Group
We’re a financial services group with some 26 million customers and a history stretching back over 320 years. Today, more than ever, we’re driven by our purpose to Help Britain Prosper. It’s our reason to get out of bed in the morning. The choices we make, our success and future really matters.
But the world is changing, fast. And we’re changing too. It’s never been a more exciting time to join us, as we transform our business to shape finance as a force for good.
We want people who want to be part of this change. People excited by pushing the boundaries of what’s possible to make a difference to our customers and the communities they live in. People with a growth mindset and a passion for learning because when our people grow, our business grows too.
It’s a journey that’ll give you challenge, growth and opportunity so you never stand still. Along with work that has real meaning.
Why we’re working with Rest Less
You’ll find people from every generation working and making a difference here. That’s something we actively encourage – our customers come from every generation and section of society, and we want our colleagues to truly represent the communities we serve. We’re working with Rest Less to find the best talent that will bring more diversity of thought to our organisation, and help Britain Prosper.
Why work with Lloyds Banking Group
We wouldn’t be able to Help Britain Prosper without our values. They ensure we understand what is expected of ourselves and each other every day. They make sure:
- We put people first to go further for our customers.
- We’re bold and take action.
- We’re inclusive to value everyone.
- We champion sustainability to care for our planet.
- We trust each other to achieve more together.
Alongside this, we prioritise personal development. Which means training and re-skilling available for everyone here. The scale of our business – which includes iconic brands such as Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows – allows us to offer our colleagues an incredible range of opportunities to grow and learn, and to develop careers they never imagined possible.
We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you’re in, but we aim to offer the flexibility needed by everyone.
For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. Find out how flexible working can work for you.
This is a once in a career opportunity, to help shape your future as well as ours. Join us and grow with purpose.
Find your perfect opportunity at Lloyds Banking Group
Real-life stories
Vickie McRae: joined the Lloyds Banking Group apprenticeship programme to re-train at 50
Vicky on the application process...
Amanda and Susan on job sharing...
Additionally, we’ve spoke to Ruth about how the Lloyds Banking Group returners programme helped her kickstart the third chapter of her career. Please find this here.
Example roles at Lloyds Banking Group
Customer Service Assistant/Advisor
Our colleagues are passionate about making a difference to customers, businesses and communities. Join them and you’ll get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values. But we’re also driven by a clear purpose: to Help Britain recover.. You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks And you’ll learn to make the most of your best talent – helping people – using our latest in-branch technologies and digital services.
Banking Consultant
You’d be interviewing customers (face-to-face or telephone) and using your communication skills to discover opportunities to match their needs against our products. It’s about ensuring customers get the right support when they call or visit our branches – whether it’s a simple product amendment or opening doors to new possibilities . It’ll take confidence, a real knack with people and the ability to both put yourself in their shoes and apply the product knowledge you’ll learn. You’ll guide them through any forms and in using our latest technologies to ensure everything is in place for a happy outcome. When you’ve built knowledge and confidence you’ll then support other branches and colleagues in the area as a key member of the wider team. You’ll be making a genuine difference to peoples’ finances and in return, we’ll be totally committed to investing in you.
Customer Service Advisor
The role of Customer Service Advisor is at the heart of being the best bank for Lloyds Banking Group customers.
Whether you’re looking for a way to kick-start a new career or want rewarding work to fit around other life commitments, Lloyds Banking Group have an opportunity to suit you at one of their 12 Connect centres nationwide.
Software Engineer
Lloyds Banking Group is on a mission to build the bank of the future, and they need your help do it. Continuing their extensive transformation programme, they are redefining what a bank is from the inside out. Their technology, culture, and mind-set is changing to craft a true engineering-led organisation.
Lloyds Banking Group diversity statement
Everyone's welcome
If you’re someone who shares our values, then you’ll fit right in. At Lloyds Banking Group we’re passionate about diversity and equal opportunity for everyone. And we welcome applications from people of all backgrounds and experiences.
We want to ensure our team reflects 21st-century Britain: a team in which differences are welcomed and everyone is treated fairly and with dignity and respect, regardless of their differences. We were one of the first major organisations to create a Race Action Plan, a menopause health package, and a dedicated Working with Cancer initiative. Whatever you need to help you thrive, we aim to put it in place.
Lloyds Banking Group brand values
Our vision sets our direction – the way in which we will unlock our great potential, helping to make Lloyds Banking Group a leaner, more agile and more transparent organisation – one that delivers for all its stakeholders but, above all, makes us the best bank for our customers.
To help achieve this we have five values that everyone needs to live up to, as individuals and as an organisation, which are:
- We put people first to go further for our customers.
- We’re bold and take action.
- We’re inclusive to value everyone.
- We champion sustainability to care for our planet.
- We trust each other to achieve more together.
Lloyds Banking Group awards & partnerships
Our people also benefit from being part of a supportive environment, one which is inclusive and driven by our values. We pride ourselves on having an open culture where diversity is celebrated. We’ve still more to do to ensure our organisation reflects the people and communities we serve, but our commitment to diversity and inclusion has already been recognised in numerous ways:
- We’ve made The Times Top 50 Employers for Women list for 13 years in a row.
- In 2022, we were named the Outstanding Employer at the Ethnicity Awards for a third time.
- We’ve also achieved the Business Disability Forum’s Gold Standard Benchmark as a leading employer of people with disabilities.
- We’ve been recognised in 2023 by Women in Banking & Finance, Business Culture Awards and WM People for our LBG Returners strategy.
