Work for Merlin Entertainments
Introduction to Merlin Entertainments
Merlin Entertainments is a business built on fun. With more than 120 attractions around the world, we put all our passion into creating magical memories for our guests. And when you think we have around 65 million visitors every year, that’s a lot of unforgettable moments.
Merlin’s ‘Midway’ attractions are our short visit attractions, usually based in city centres or resort towns and typically have a guest dwell time of up to two hours. Our midway division includes the well-known and distinct brands Madame Tussauds, SEA LIFE, The Dungeons, LEGOLAND Discovery Centre and The Blackpool Tower.
We’re a company who genuinely cares. From our efforts to become carbon neutral, our conservation work with the SEA LIFE Trust, to our commitment to providing magical days out to children facing adversity through our Merlin’s Magic Wand Charity.
Merlin Entertainments brands
Why we’re working with Rest Less
We’re working with Rest Less because we want to showcase our exciting roles and attract more age diverse employees to work in our attractions across the UK & Ireland. Life experience is highly valued within Merlin. We find individuals over 50 bring capability, reliability, and a wide range of experience to our attractions as well as their own sparkle and sense of fun!
We know a mixed-age workforce supports a positive work culture and that means even better experiences for our guests. We are keen to see more mature applicants consider us for flexible opportunities whether these are customer facing roles or behind the scenes.
Why work with Merlin Entertainments
We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Find your perfect opportunity at Merlin Entertainments
Real life stories from Merlin Entertainments
Changing your career track or transferring to a new company needn’t be daunting. We asked some of our employees to tell us about their experiences of working at Merlin Entertainments. We hope they inspire you too.
Richard Griffiths – Blackpool Tower Ballroom
Richard has worked at the Blackpool Tower for 5 years and is currently a commercial host in the Blackpool Tower Ballroom, serving our many guests either during afternoon tea or at the bar. He tells us it’s a wonderful atmosphere in this iconic attraction and he works with an amazing team. His colleagues would say he’s a team player.
Hugh Lythall – The Cornish Seal Sanctuary
Hugh is a fantastic Host who goes above and beyond for our guests and has a wealth of knowledge about Cornwall which is great for guests who may need directions or signposting to other places of interest. A real credit to our Seal Sanctuary.
Hugh has worked at the sanctuary for 1 year and loves meeting the public and the site itself. He welcomes guests and deals with all aspects of retail and admission. His colleagues would say he is a Team Worker and prepared to do any job.
Example roles at Merlin Entertainments
Customer Service Assistant
Working in our attractions feels pretty unique and our customer service team are fizzing with fun and a vital ingredient in the guest experience!
In these varied roles you may be the first point of contact for our guests, offering a warm welcome, whether selling a memento of our guests amazing experience or supporting them to stock up on the brand related goodies, answering any questions guests may have and acting as a sales representative. You could even be working on the front line in one of our coffee shops/restaurants, catering for our day visitors, kids’ parties or for special events.
Team Leaders
First and foremost, you’ll be working out on the front-line within the attraction, welcoming, greeting, interacting with, and helping our guests at every opportunity. A typical day (if you can call it that) could see you doing some up-selling in the retail shop, maintaining stock levels in our busy café area or engaging with our guests. All whilst ensuring that everyone gets the most from their visit. Ultimately, you’ll be at the very heart of their experience.
Our attractions get very busy at times, so you’ll be managing queues, guest flow and helping everyone have the best experience, trouble shooting and tackling problems quickly and efficiently. As Team Leader, you’ll be a role model for the wider team and also support the Guest Experience Manager with the daily running of the attraction.
Guest Experience Administrators
You’ll be the voice of the attraction for all guests pre and post visit, ensuring their questions are answered before they arrive and carefully manage any complaints that are received once they have left site, resolving efficiently and professionally. You will take the lead on managing customer reviews, ensuring there is a 100% response rate while spearheading new initiatives to drive numbers.
Merlin Entertainments brand values
We’re home to many great brands and attractions, but it’s our passionate people that create magical, memorable guest experiences. All of us are driven by company values which define who we are and guide what we do.
We love what we do
We have a clear passion, pride, and loyalty for all that we do. We go the extra mile because of our belief in the business, its culture, and its purpose.
We care
We take seriously our responsibility to look after our guests and the animals in our care, employing the highest standards of safety, security, and welfare. We understand our role in reducing our impact on the environment and advocate for social issues we feel passionate about. We care for each other and always conduct our activities in an ethical way.
We are innovative and fast moving
We move with our consumers. We deliver leading-edge innovations and seek new markets for growth. We are dynamic and creative and are not fearful of taking calculated risks.
We do what we say
We have integrity and are honest. We will be fair and transparent with all those who engage with us. We will never over-promise and aim to deliver on the targets we set.
We make every £, $, €, ¥ count
We have financial discipline with close attention to detail in the pursuit of increasing efficiencies and our productiveness without ever compromising our customer proposition.
We take ownership
We will face challenges head on, taking accountability and responsibility. We will leverage our combined knowledge and experiences to overcome challenges and create solutions together.
For the love of fun
We enjoy what we do. We celebrate each other and have fun in fulfilling our goals, in turn delivering on our promise to create fun, memorable days out for our guests.
Merlin Entertainments diversity statement
Everyone Matters at Merlin
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too.
We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation.
Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Merlin are also global members of the ENEI and share their mission of valuing difference in the workplace. We work with them to drive best practice in our diversity and Inclusion activities and their expertise and cutting-edge research supports us to strive towards our vision of being the most inclusive and flexible employer in our industry.