Quality Control Technologist

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

We have an exciting opportunity for a quality control technologist to join our production team. In this role you will be based out of our distribution centre. Working closely with the technical manager, you will be raising the bar in terms of quality control and will be responsible for ensuring consistent quality of production across our products.

You will be solely responsible for compiling quality control reports, manage non-conformity and discrepancy reports and recommend continuous improvement activities.

ABOUT THE TEAM

Reporting to the technical manager, you will be based out of our distribution centre, which is located in Larkfield, Kent.

WHAT WILL I BE DOING?

• Carry out regular random AQL inspections (including measurement reports) at the warehouse as well as at store level and compare results to that of the regional offices QA teams reports
• Prepare monthly summaries of quality issues for the technical manager to review and for presentation to the senior management team
• Manage the compilation of the seasonal factory score cards
• Work with the technical manager to implement quality procedures appropriate to the business objectives
• Work with the warehouse returns department to assess product failure and returns analysis
• Issue and manage supplier corrective action reports where product does not meet agreed standards
• Work with the technical team to investigate and record customer complaints regarding product performance, specifications, and reliability
• Support to issue and manage claim reports, RTV charge backs to the vendor when failures occur
• Keep the technical manager and senior management abreast of significant developments identified during quality control activities
• Support the technical manager with annual business reviews of key suppliers from a quality perspective

WHAT SKILLS DO I NEED?

• Excellent written and verbal communication skills
• Strategic thinker and strong analytical and presentations skills
• Excellent written and verbal communication skills, presentation skills, and organisational abilities
• Analyse problems, detect root causes, and resolve all issues
• Must have experience of carrying out AQL inspections at a factory level as well as head office experience
• Excellent time management, planning, organisation and prioritisation skills
• Multiproduct experience necessary
• Ability to travel at short notice if required

ABOUT THE LOCATION

Our Distribution Centre is based in Larkfield, Kent. We have approximately 150 employees working acorss Logisitics, Shipping, Warehouse Operations and Store Design. DC Location. Approximately a 4 minute drive from New Hythe rail station.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Hybrid working in our historic East London studios, working hours are 9-5.30pm
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don't tick all the boxes, we'd still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Hybrid